Jobs and Careers
MA
Customer Support Engineer (m/w/d)
MARMINDAustriaRemotefull_timeVerifiedPosted 20 Dec 2025
💰 €42,000/yr
About the role
We are looking for a dedicated Customer Support Engineer to help our customers get the most out of our software. In this role, you will be the technical point of contact for our users and play a key role in ensuring they have a positive experience with our product.
At MARMIND you are part of something big! We are a proud member of the German Entireley & Du Mont media group, where we work together with our innovative partner companies to implement creative visions in digital marketing.
- Analyzing, prioritizing, and processing technical customer inquiries (ticketing, email, chat, occasionally phone)
- Troubleshooting application and system errors, analyzing root causes, and providing detailed bug reports to developers
- Reviewing and reproducing incoming bug reports
- Collaborating with development teams, project managers, and product/feature owners
- Communicating with customers verbally and in writing (email, phone, video conferences)
- Contributing to the improvement of QA and support processes as well as related processes (SDLC)
- Monitoring software releases and quality control processes
- Experience in technical customer support, IT support, or a comparable role and/or completed technical training in IT/software (HTL or bachelor's degree)
- Knowledge of quality assurance and manual software testing is an advantage
- Structured and independent way of working
- Analytical thinking and strong problem-solving skills
- Strong communication skills and enjoyment of explaining complex technical content in an understandable way
- High service orientation and empathy in dealing with customers
- Very good written and spoken German and English skills
- Advantageous: Basic technical knowledge of MS SQL Server, CMD, PowerShell, etc.
- Advantageous: Good knowledge of software error analysis, APIs, web technologies, or databases (adaptable depending on the product)
At MARMIND you are part of something big! We are a proud member of the German Entireley & Du Mont media group, where we work together with our innovative partner companies to implement creative visions in digital marketing.
- Fun is definitely not neglected at work. Our diverse team from different nations ensures that!
- Flexible working hours and home office option (10 days a month with a 5-day-week) for employees near the MARMIND offices, with the full remote option if more than 75 km from our offices
- Location flexibility: We have offices in Vienna and Premstätten bei Graz.
- 20 workation days in EU-countries per year
- Benefits: joint lunch once a week, parking lot or job ticket, fruit, coffee, tea, after-work drinks, snacks, team events, etc
- Our company values emphasize passion, foresight, reliability and a shared goal.
- A minimum annual gross salary of EUR 42,000 for full-time employment with the willingness to overpay depending on qualifications and professional experience.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s