Customer Service Agent - German Speaking

<p> </p> <p>Are you a problem solver, excellent communicator and a people person? <br>If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!</p> <h2><strong>The Wow </strong></h2> <p>You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!</p> <p>At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. </p> <p>We want you to excel in the following:</p> <ul> <li>Help German and English-speaking customers via e-mail, chat, and telephone<br>Work together with your team to reach the best customer satisfaction (including other KPIs)</li> <li>Translate promotional texts and/or customer surveys in your local language</li> <li>Manage customer accounts </li> <li>Follow company policies and practices regarding player safety, protection, and responsible gaming</li> </ul> <h2>What's in it for me?</h2> <p>Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!</p> <h2>You're good at:</h2> <ul> <li>Excellent command of the <strong>German </strong>and <strong>English</strong> languages (written and verbal)</li> <li>Strong Microsoft Office knowledge</li> <li>Background in customer service, this can be face-to-face, online, or via phone calls</li> <li>Multi-tasking and time management </li> </ul> <h2>Extra Awesome:</h2> <ul> <li>Additional languages are considered a plus</li> </ul> <h2>Benefits:</h2> <ul> <li>28 Vacation Days Per Year</li> <li>Relocation (including flights, bonus and accommodation)</li> <li>Hybrid Model</li> <li>Health & Life Insurance & Company Doctor</li> <li>€400 Wellness Allowance</li> <li>€300 Working From Home Allowance</li> <li>Lunch Provided Monday-Friday</li> <li>Company Discounts</li> <li>Company Events </li> <li>Great Atmosphere & Betsson Values</li> </ul> <h2>Good to know:</h2> <ul> <li>Start date: Every second week, training i