RN Intake and Triage Coordinator - Medical Oncology - Pewaukee Cancer Center - Full Time

RN Intake and Triage Coordinator – Medical Oncology
Location: Pewaukee Cancer Center
FTE: 1.0 (Full Time, Days)
Schedule: Monday–Friday, 8:00 am–4:30 pm (may flex to 5:00 pm)

Join our dedicated cancer care team at UW Health at ProHealth Care Cancer Center and make a lasting impact from a patient’s very first step into oncology care. We’re seeking an experienced and compassionate RN Intake and Triage Coordinator to serve as a clinical liaison and care guide for new patients referred to our Oncology program.

In this unique role, you will be the RN managing intake and triage for new oncology consults. You’ll collaborate closely with physicians, APPs, and scheduling staff to ensure each patient is thoughtfully prepared for their first visit and receives timely, appropriate care. You’ll also support patients over the phone and in person, creating a trusting relationship that enhances their entire care journey.

What You’ll Do:

• Review and triage new oncology referrals, determining urgency and readiness for consultation

• Coordinate with referring providers to ensure complete and timely documentation

• Contact patients before their visit to introduce yourself, offer guidance, and gather needed information

• Collaborate with cancer care teams to schedule the right services at the right time

• Meet patients at their first consult to provide support and clarity, and follow up as needed

• Serve as a resource for patient education and support, using motivational interviewing to promote engagement

• Identify and help overcome barriers to care, including emotional and logistical challenges

• Document in Epic accurately and efficiently to support care coordination and compliance

 

Why You’ll Thrive Here:

• You’ll be part of a highly collaborative environment working directly with respected leaders 

• This is a growing role, offering autonomy and the opportunity to shape ProHealth’s intake and triage strategy

• You’ll work primarily at our Pewaukee campus, with occasional presence at nearby locations during peak times

 

Qualifications:

• Current RN license in Wisconsin required

• Associate degree in nursing required; BSN preferred

• Minimum 2 years of RN experience, preferably with complex or specialty patients

• Strong comfort with Epic, Microsoft Office, and digital documentation systems

• Self-motivated, independent, and organized with excellent communication skills

 

If you are a nurse who thrives on meaningful patient connection, has strong clinical judgment, and wants to help people at one of their most vulnerable moments, we encourage you to apply today.

What You Will Do:

The RN Intake & Triage Coordinator is a vital member of the Medical Oncology team at the UW Health at ProHealth Care Cancer Center locations. This individual is responsible for the following: 

 • Initiates, monitors and evaluates best practices for new patient referrals to Hematology/Oncology.
• Collaborates with physicians, advanced practice providers, and ancillary health care team members to coordinate system resources to maximize appointment efficiency for new patients.
• Advocates for the patient by providing support and resources in order to reach optimal hematology/oncology care
• Develops a patient-centered plan of efficient care, operating from an in depth understanding of their unique meaning of health, illness and disease
• Triages patient calls to the appropriate service (i.e.  Triage Bay, ED, appointment).
 
The responsibilities of this nurse include: 

• Assists the patient in getting appropriate appointments to address their unique diagnosis.
• Coordinates appropriate referral information from the referring provider.
• Determines patient acuity/urgency based on diagnosis and medical record clinical information.
• Facilitates patient access to the appropriate Cancer Care team
• Promotes stress management by helping the patient and family cope with the fears and concerns that accompany life and health changes
• Provides evidence-based patient education and assists in shared decision-making
• Provides care coordina