Customer Support Assistant (E-commerce)

This is a remote position.

Schedule:

• 40 hours per week
  
• Monday to Friday, 9AM to 6PM Dubai
  
• Including a 1-hour unpaid break
  

Client Overview

Join a dynamic and growing cleaning products company that’s making waves in the e-commerce space! This innovative business has built a strong presence over two years, successfully serving both individual consumers and retail partners across multiple channels. You’ll be working with a company that values operational excellence and customer satisfaction, where your contributions directly impact business growth and customer experience. This is an exciting opportunity to be part of a lean, efficient team where every role matters and your expertise will be highly valued.

Job Description

This role offers the perfect blend of customer service excellence and operational management in a fast-paced e-commerce environment. You’ll serve as the operational backbone of the business, managing everything from B2B partnership operations to direct customer interactions. This position is ideal for someone who thrives on variety, enjoys solving problems quickly, and wants to make a meaningful impact on a growing company’s daily operations. You’ll work with cutting-edge tools like Shopify and Notion while developing expertise across multiple business functions, from order fulfillment to customer relationship management.

Responsibilities

• Manage end-to-end B2B operations including creating warehouse orders, coordinating with delivery teams, and generating invoices for retail partnerships
  
• Provide exceptional customer support via email for direct consumers, handling order modifications, refunds, and general inquiries with speed and professionalism
  
• Build and maintain sophisticated tracking systems using Notion to monitor B2B orders, invoice status, and payment cycles
  
• Create comprehensive customer service dashboards that track interactions, complaints, solutions, and outcomes
  
• Support exciting marketing initiatives by managing influencer partnerships and promotional product fulfillment
  
• Handle diverse administrative tasks that keep the business running smoothly and efficiently
  
• Ensure lightning-fast response times, with urgent purchase orders processed within 1-2 hours
  

Requirements

• Proven track record in administrative operations and customer support excellence
  
• Strong proficiency with Shopify platform for e-commerce management and order processing
  
• Advanced working knowledge of Notion for creating tracking systems and project management
  
• Exceptional responsiveness with ability to reply to urgent messages within 5-10 minutes during business hours
  
• Experience with order management, invoicing processes, and delivery coordination
  
• Outstanding organizational skills and meticulous attention to detail for managing multiple business processes