Head of Franchise Excellence

 

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:

As the Head of Franchise Excellence, you will build and lead the cross-franchise delivery engine that powers strategic and market excellence across BioReliance Contract Testing Services (CTS). Uniquely positioned to connect market intelligence, modality-specific segment strategies, pricing excellence, and marketing operations, your team will drive end-to-end initiatives that cut across all CTS franchises - from strategy development through to go-to-market execution. With dedicated expertise spanning key growth modalities, your team will ensure BioReliance remains at the forefront of an evolving and competitive landscape. Working closely with franchise leaders, commercial, operations, and R&D teams, you will turn market insights and business priorities into franchise and modality growth strategies - complete with executable go-to-market tactics that drive growth and competitive positioning across CTS

 

Location: [Rockville (preferred), suitable candidates from Glasgow or Darmstadt will be considered]

 

Reports To: Global Head of Franchises, Marketing and R&D

 

Key Responsibilities:

Cross-Franchise Strategy & Market Development:

• Define and drive cross-franchise growth strategies spanning all CTS franchises, with modality-specific focus.
• Build and own business cases for strategic growth initiatives, supported by market sizing, competitor intelligence, scenario modeling, and pricing frameworks that are competitive, value-aligned, and supportive of CTS portfolio P&L objectives.
• Develop and maintain dashboards and analytical models tracking revenue, profitability, utilization, and customer diversification, consolidating insights for CTS leadership, regional, and cross-franchise reviews.
• Drive and consolidate cross-franchise contributions to key annual planning processes including Strategic Development (SD), Operational Planning (OP), and the Annual Marketing Plan, ensuring alignment across all CTS franchises.

 

Go-to-Market Enablement & Commercial Execution:

• Develop franchise and modality growth strategies complete with executable go-to-market tactics that serve as the commercial playbook for sales teams across CTS.
• Oversee cross-franchise marketing programs, campaigns, roadshows, webinars, and account-based marketing initiatives, partnering with Marcom, SMEs, and Commercial Operations to drive market presence and sales enablement.
• Track and optimize marketing initiative effectiveness, capturing case studies, scaling best practices, and managing client communications across the portfolio.

 

Operational Excellence & Program Management:

• Drive process improvements that enhance efficiency and scalability across CTS franchises, standardizing reporting, governance, and tracking to ensure visibility and accountability on key initiatives.
• Program-manage complex cross-franchise projects such as Salesforce campaigns and other strategic initiatives, partnering with Operations and Finance to resolve roadblocks and deliver lean, high-impact workflows.

 

Team Leadership & Stakeholder Engagement:

• Lead, develop, and inspire a team of senior individual contributors including Market Segment Leaders, a Strategic Pricing Lead, and a Marketing Operations Lead, fostering a high-performance and collaborative culture.
• Act as a key integrator and senior thought partner to franchise heads and the CTS l