Business Systems Manager

Description

LIFE AT PACIFIC LIFESTYLE HOMES

Experience the difference of being part of the Pacific Lifestyle Homes family. As a two-time recipient of the prestigious Building Industry Association "Builder of the Year" award and the esteemed National Housing Quality Gold Award, we are more than just a homebuilder – we are dedicated to BUILDING BETTER LIVES. From our humble beginnings in 1996, we have grown to construct over 6,500 homes and 130 communities across SW Washington, the Portland Metro area, greater Puget Sound area, and the Boise Metro landscape. Join us and build your career with a company committed to excellence and community impact.

JOB MISSION

Pacific Lifestyle Homes is seeking a Business Systems Manager responsible for the administration, optimization, and strategic development of the company’s ERP system and related business applications. This role ensures that core systems effectively support financial and operational processes across the organization.

As Business Systems Manager, you will serve as a critical bridge between business operations and technology, partnering with Finance, Construction, and Purchasing teams to improve workflows, enhance data integrity, and drive adoption of system-based solutions. This role requires a balance of business process understanding, systems expertise, project management capability, and strong interpersonal influence.

JOB RESPONSIBILITIES

ERP & Systems Ownership

• Administer and maintain ERP system, including configuration, workflows, and user access 
• Ensure system reliability, performance, and data integrity 
• Own how core business processes are executed within systems 

Business Process Improvement

• Partner with cross-functional teams to evaluate and improve workflows 
• Translate business needs into scalable, system-enabled solutions 
• Lead initiatives to streamline and standardize processes 
• Reduce reliance on manual workarounds and improve system utilization 

Project Management & System Implementations

• Lead planning and execution of system-related projects, including: 
  • ERP implementations and upgrades 
  • New module rollouts 
  • System integrations and enhancements 
• Define project scope, timelines, and priorities in coordination with stakeholders 
• Manage cross-functional project teams and external vendors 
• Ensure projects are delivered on time, within scope, and aligned with business objectives 
• Drive user adoption and ensure successful transition to new processes and systems 

Cross-Functional Collaboration

• Act as a trusted partner to Finance, Construction, and Purchasing leaders 
• Facilitate alignment between business needs and system capabilities 
• Communicate effectively with both technical and non-technical stakeholders 
• Influence adoption of improved processes and tools across the organization 

Systems Integration & Data Flow

• Manage integrations between ERP and other business systems 
• Ensure accurate, consistent data flow across platforms 
• Troubleshoot and resolve system and interface issues 

Data Integrity & Governance

• Ensure data is accurately entered and consistently structured at the source 
• Establish and enforce standards for system usage and data input 
• Partner with BI/data team to support downstream reporting 

Vendor & System Management

• Serve as primary contact for ERP and application vendors 
• Lead vendor coordination for implementations, upgrades, and issue resolution 
• Evaluate and recommend tools to improve operational efficiency 

User Support & Training

• Provide system training and ongoing user support 
• Develop documentation and promote best practices 
• Drive increased adoption and effective use of systems 

QUALIFICATIONS

Experience

• 7–15+ years of experience in ERP systems, business systems, or applications management 
• Experience in construction, homebuilding, or job cost environments strongly preferred 
• Demonstrated experience leading system implementations or major system enhancements 
• Experience managing cross-functional projects and working with external vendors 
• Proven track record of improving business processes through system solutions 

Core Competenci