Head of RevOps

About Tekmetric

Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.

Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.

We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.

Our customers love our products. We love serving them. And we love the journey we’re on together.

Come build with us!

Reporting to the Chief Revenue Officer, you will be a senior leader who is passionate about transforming revenue operations from a supporting & reactive function, into an innovative, proactive and strategic driver.  You will collaborate directly with the Marketing, Sales, SDR, Channel, BD, Payments, Customer Success, and Finance teams to align on strategy and design, in order to implement reporting processes for the analysis of performance metrics. 

This intersectional role will also drive revenue effectiveness by establishing measurable processes to improve efficiency across rapidly growing Go-To-Market teams.

RevOps roles and responsibilities: 

• Provide strategic support to the CRO in analyzing the pipeline, forecasts, retention methods, and current OKRs. 
• Communicate actionable insights to aid Sales leadership in optimizing sales and enhancing retention.
• Craft innovative strategies that promote customer retention and growth, increase efficiencies, and most importantly, solve for the ultimate customer experience as we enter a new phase of growth.
• Proactively recognize business needs and build foundational principles, processes and metrics to set the organization up for scale ($50-100mm+).
• Help support a strong enablement function that leads to improvements in sales productivity and new hire ramp time
• Partner with Sales Leadership, Finance, Product and Legal on pricing optimization and contract standardization. 
• Partner with Marketing on ongoing measurement and optimization of our demand gen engine
• Partner with finance to drive annual financial planning; headcount, segmentation, and go-to market plans & strategies
• Optimize sales and operational efficiency through innovative thinking, process improvement and sharing best practices across teams.
• Hire, develop, and retain a high-performing team where inclusion and diversity of thought are leveraged for strategic and vision. You will lead a culture of mentorship, training, and success in the revenue organization.
• Partner with senior leadership to identify knowledge and skills gaps across the company through continuous needs assessments.
• Establish and maintain operating cadence/rigor across all field functions to ensure the health of the business including forecast accuracy, funnel analysis, and pipeline management.
• Own our revenue tech stack; ensuring we have the right systems, tools, prioritization, documentation and integrations to enable operational excellence
• Ensure consistent definitions of key business metrics, clean data flow, and alignment on data architecture
• Support executive deliverables such as Board Reviews, Town Halls, strategic planning, and more as needed

Qualifications:  

• 10+ years of experience in a Sales Operations, Marketing Operations, Strategy and/or Sales Leadership role in B2B SaaS environments
• Ability to lead through influence, working alongside organizational leadership (Sales, Finance, Marketing, Product Management, and Executive Team)
• Proven track record of leading change management, building aligned tooling and developing methods to measure and systemize Sales KPIs for internal teams and customers
• Deep understanding of standard business practices related to Marketing & Sales Operations processes and systems
• Proficiency with HubSpot
• Ability to thrive in a fast-paced, ambiguous environment with a high degree of autonomy
• Excellent communication skills, particularly with executive-level partners
• Prior consulting experience and MBA is preferred

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represe