Senior Content Designer

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Content Designer

What does a success Content Product Designer do at Fiserv?

Clover, a Fiserv company is looking for an experienced Content Product Designer to ensure that Clover’s products speak simply and understandably to our merchants and their customers. In this role, you’ll create strong relationships with our merchants by defining the narratives and language that defines how Clover products are represented, so they feel confident and empowered to run their businesses.

What you’ll do:

• Own content design from strategy to execution across projects, and develop content strategy focused on transactions between merchants and their customers

• Uphold Clover’s design principles, with brand voice and tone fidelity throughout transactional experiences

• Collaborate with other design teams, product stakeholders, marketing efforts to ensure content and voice consistency throughout the entire merchant and customer lifecycle

• Partner with product designers, UX researchers, and product managers to define and design end-to-end experiences

• As a part of the overall Content Design community, contribute to elevating the practice of Content Design, mentor and inspire fellow team members to become better Content Designers

What you need to have:

• 5+ years of industry experience working on digital products in an applicable role (eg Content Strategist, Content Designer, UX Writer, Information Architect)

• Confidence in collaborating with stakeholders to implement content strategy as a part of product definition and requirements

• Proficiency in connecting design principles, brand voice and tone, and product narratives, including detailed copy on product interface

• Deep knowledge of Information Architecture development, considering overall user experience, hierarchy, and organization throughout

• Experience iterating design based on research, stakeholder feedback, and metrics

• A solid understanding of Product Design processes and best practices

• Able to work independently, proactively seeking information to inform design decisions

• Portfolio of case studies ready to share, including writing samples and style guidelines

Nice to have:

• Bachelor’s degree in an applicable discipline

• Experience working with payment or retail technology or consumer applications

In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Salary Range

$110,700.00 - $189,700.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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