Specialist Nutrition Services

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Job Type:

Regular

Scheduled Hours:

30

Job Summary:

Responsible for performing various roles in Nutrition Services consisting of customer service, nutrition assistance, call center, cook, server, etc. Job duties may change daily depending on staffing shortages due to unforeseen circumstances. In addition, this position will assist with project completion as needed.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background

Job Description:

Room Service Ambassador

• Delivers and serves meals and between meal nourishments directly to patients in a professional, courteous and efficient manner; complies with established scripting and service standards.  Resolves tray / order problems promptly with a positive outcome.
• Instructs patients and families on meal ordering system, providing correct menu (diet complaint); orients patient to diet restrictions.  Assesses patients’ ability to utilize the meal order system; follows-up with appropriate nursing / nutrition staff if unable to participate.  Assists patients and / or family with placing food orders, facilitating interpreter needs and special assistance as identified.
• Acts as a liaison between the Nutrition department, patient, and nursing unit; communicates with members of other departments effectively and concisely regarding patient support, issues, requests, and other special situations; reports nutrient intake from meals; anticipates and responds to patient / team member needs.
• Serves as a quality control point for every aspect of the room service program; records and documents necessary data for Performance improvement monitors; ensures all actions reflect the overall program service goals.
• Orders and replenishes bulk food supplies on nursing unit and assists with timely retrieval of completed meals from patient rooms.

Expeditor

• Participates in patient tray assembly, set up of line, and restocking. Checks all meals for accuracy, adheres to quality assurance goals. 
• Checks all food items for acceptable quality, portion, and diet compliance.
• Monitors tray line support positions to ensure task completion and preparation for each meal period.
• Ensures timely dispatch of meal carts and flow of delivery process.
• Communicates with ambassadors for patient tray needs, urgent orders, or replacement, ASAP items.
• Assures compliance with food safety practices including proper food temperatures, correct food handling, and food dating.

Nutrition Assistant

• Prepares, assembles and plates food items for patient tray needs, assuring compliance with recipes, diet specifications, and quality.
• Participates in patient tray assembly assuring compliance with diet specifications, meal ticket order, correct placement and presentation of tray.
• Loads meal carts ensuring correct placement, silverware, timer and time standards for dispatch.  
• Deliver and retrieve patient meal tray carts and stock to patient care units. 
• Process all utensils and dishware (through automated dishmachine) for patients, cafeteria, and catered food service in accordance with sanitary guidelines.
• Re-stock clean dishware in cafeteria, cook’s, and trayline areas to meet service needs. 
• Performs janitorial tasks, such as cleaning equipment and work surfaces, mopping, sweeping, and trash disposal.
• Follows sanitation and safety guidelines to ensure wholesome foods and prevention of food borne illness.
• Checks and documents equipment temperatures and chemical concentrations for quality control program.

Call Center Clerk

• Performs role of Call Center Clerk as assigned; utilize software systems to place electronic meal orders, change diets, and update patient information.
• Maintains computerized diet office menu system (CBord) to reflect orders for diet, supplements, admissions, transfers and discharges received via the patient information system.  Processes reports and updates data.
• Assists patients and/or family with meal orders via the telephone call center; creates a service culture; transposes meal orders into the CBord system for menu processing and coordination with Cooks and trayline execution.
• Verifies meal orders meet diet order and dietary parameters; processes diet requisitions.
• Coordinates Call Center work flow during peak volumes to assure timely response to callers on hold (in queue) and rapid time demands.
• Mediates patient concerns regarding meal service; anticipates patient needs and ser