Executive Casino Host (Horseshoe Bossier) Full-Time (Must reside in DALLAS, TX or surrounding area)

JOB SUMMARY:

The Executive Casino Host (In-Market) acts as a regional Host, driving incremental business from existing players and new business by supporting regional events and building relationships with Caesars producers. In this highly incentivized role, you will develop strategic relationships with guests by having a comprehensive understanding of all facets of gaming systems, brick and mortar casino, and sales. The Executive Casino Host (In-Market) will display a strong understanding of the Caesars Sales and Service model, drive loyalty, and increase wallet share from customers by influencing incremental play.  The ideal candidate for this position will possess previous Hosting experience, a passion for engaging players in all parts of our business, and an entrepreneurial spirit to build a personal brand. You understand player development and casino industries are not operated on office hours and will be flexible hosting and supporting players as they visit properties and events. You will constantly strive to exceed sales targets, working with Brick-and-Mortar partners to sell the Caesars Rewards experience.

PLEASE NOTE:  Applicants need to reside in DALLAS, TEXAS or surrounding area

ESSENTIAL JOB FUNCTIONS: 

Sales 

• Seeks new players by actively promoting on our properties, at in-market events, and sourcing from the local area. 
• Proactively reaches out to guests that show a likelihood to elevate their play to a VIP level with additional promotions and offers. 
• Manages all aspects of guest’s account for casino play and cross-market sales opportunities. 
• Responsible for developing and maintaining sourced guests through personal outreach, email, telemarketing, and texts leveraging available technology. 
• Actively participates in all department and company initiatives to drive sales and revenue. 
• Demonstrates a willingness to teach, mentor, train and share information with on-property teams. 
• Develops skills to handle increasingly complex matters of player reinvestment. 
• Can multitask and prioritize in a fast-paced environment. 
• Works with department leadership and colleagues to develop VIP strategies that maximize revenue, wallet share, and retention. 

Service 

• Constantly strives to delight our guests and exceeds expectations through gracious, enthusiastic and personalized service. 
• Hosts guests at social events, sporting venues, and special promotions, as applicable. 
• Handles difficult situations in a calm, professional and prudent manner. 
• Assists guests with troubleshooting accounts, initiating or closing wagers, account funding or withdraws, and additional customer service-type questions. 
• Anticipates, responds to and consistently meets or exceeds the needs of players including transportation and accommodation arrangements for on-property visits and/or social events. 

Communication  

• Gives consistent, polite, timely, and accurate information and service to all guests and co-workers; taking the initiative to find the answer when unsure. 
• Manages VIP guests in one-on-one communications in addition to VIP group settings as applicable. 
• Uses available technology and resources, including Textline, Team, Slack, RingCentral, Salesforces, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. 
• Coordinates with internal and external business stakeholders including Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members to advance VIP efforts. 
• Communicates successes and challenges on a regular and on-going basis to direct supervisor.
• Leverage partnerships throughout the property (i.e., Gaming, Hotel, Food & Beverage, Table Games, Slot Operations, etc.) to maximize smooth, high-end service delivery.
• Empowered with comping authority. 

Strategy & Innovation 

• Brainstorms and helps create new VIP promotions and initiatives to enhance the value of the VIP program producing measurable financial results from VIP guest base. 
• Analyzes and evaluates existing service delivery systems and collaborates with other departments to improve the guest experience. 
• Daily, weekly and monthly VIP guest activity monitoring and reporting including wagering, revenue, win/loss and guest generosity levels. 
• Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. 
• Identifies ways to increase efficiencies and to improve prod