Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You know how to identify areas for process and procedure improvement. You strive for operational efficiency and leverage your technological literacy to obtain it. You demonstrate patience, determination, and excellent people skills, and are eager to contribute these assets to a fast-paced, entrepreneurial environment.

As a Payroll Tax Notice Specialist, you will help triage and troubleshoot Federal and State withholding and unemployment tax notices on behalf of our clients. You will have the ability to dependably execute a set of daily, quarterly, and annual tasks to make sure our clients are compliant.  Your role involves working cross-functionally to solve customer issues, as well as communicating with local, state, and federal agencies.

Your Success Profile

What You Will Work On

• Execute and maintain Tax Notice resolution across all local, state, and federal jurisdictions. 
• Resolve payroll tax notice inquiries/issues generated by our Customer Support team and our internal ticket creation within an agreed upon service level agreements (SLAs)
• Working knowledge of preparing amended payroll tax returns to include W2C’s
• Research, resolution and follow up directly with Justworks Payroll clients and taxing jurisdictions for tax notice resolution.  This includes managing the abatement process.
• Triage incoming issues/inquiries to identify need for engineering intervention
• Monitor inquiries/issues to identify trends in payroll tax issues
• Recommend and execute improvements to processes
• Maintain internal resource center regarding payroll tax policies and procedures
• Execute changes to payroll tax processes and procedures along with key stakeholders in Engineering, Product, Finance, Customer Success, and Compliance
• Actively participate in the training of new team members and provide progress reports to the direct manager
• Perform other related duties as assigned

How You Will Do Your Work

As a Payroll Tax Notice Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections).

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willin