Medical Receptionist - ZR_24471_JOB

This is a remote position.

Schedule:

• Full-time (40 hours per week), Monday to Friday 8:30am to 5:30pm with 1 hour of unpaid break
  

Client Timezone: EST (Eastern Standard Time)

Client Overview

Join a thriving outpatient mental health practice that’s making a real difference in people’s lives every day. This established healthcare facility provides comprehensive mental health services including depression treatment, anxiety management, ADHD support, marital counseling, individual therapy, and substance use treatment. Operating with a modern hybrid model, they serve clients both through telehealth services and in-person visits, creating a flexible and accessible approach to mental healthcare. The practice is actively growing through strategic advertising and lead generation, creating an exciting opportunity to be part of a team that’s expanding access to essential mental health services in their community.

Job Description

Step into a rewarding role where you’ll be the welcoming first point of contact for individuals seeking mental health support. As a Virtual Medical Receptionist, you’ll work remotely while being fully integrated into a dedicated healthcare team committed to improving mental health outcomes. This position offers the perfect blend of administrative expertise and meaningful client interaction, where your professional communication skills will directly impact clients’ journey toward better mental health. You’ll manage both telehealth and in-person client coordination, working with cutting-edge virtual desktop technology while maintaining the highest standards of HIPAA compliance and patient confidentiality.

Responsibilities

• Proactively retrieve and manage client leads from advertising portals, making outbound calls to connect potential clients with life-changing mental health services
  
• Schedule new client appointments and coordinate the seamless delivery of intake information and documentation
  
• Conduct professional follow-up calls with existing clients to ensure continuity of care and address their needs
  
• Serve as the primary phone reception contact, professionally addressing client inquiries and directing them to appropriate resources
  
• Perform comprehensive insurance eligibility verification and maintain clear communication with insurance providers to facilitate client access to services
  
• Coordinate with pharmacies on behalf of clients for prescription-related matters, ensuring smooth medication management
  
• Manage complete client registration and onboarding processes with attention to detail and compassionate service
  
• Collaborate effectively with in-person reception staff to provide seamless transitions when clients require office visits
  
• Support both telehealth and in-person service delivery models with equal professionalism and efficiency
  

Requirements

• Proven experience as a medical receptionist with demonstrated success in healthcare administrative environments
  
• Exceptional English communication skills with clear, professional speech that clients can easily understand and find reassuring
  
• Strong knowledge of HIPAA compliance requirements and commitment to completing additional HIPAA training as provided
  
• Solid understanding of medical terminology and healthcare administrative processes, particularly in mental health settings
  
• Demonstrated ability to work independently in remote environments while maintaining the highest standards of professionalism
  
• Comfort and proficiency with technology platforms including telehealth systems and secure virtual desktop interfaces
  
• Outstanding organizational skills and meticulous attention to detail when managing sensitive client information and scheduling
  
• Empathetic communication style appropriate for supporting clients seeking mental health services
  
• Reliable internet connection and professional home office setup suitable for confidential healthcare communications
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
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