Manager, Strategic Solutions

ABOUT THIS POSITION

Waystar modernizes the healthcare revenue cycle through innovative, cloud-based technology. We provide the highest-rated client experience to more than 450,000 providers, 22,000 healthcare organizations and 750 health systems and hospitals around the country. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.



Our Purpose:

We simplify and unify the healthcare revenue cycle. Waystar leads the RCM industry provides best in class cloud-based RCM solutions that allow clients to collect more with less cost and less stress, so they can focus on their goals, patients, and communities.

WHAT YOU'LL DO

Purpose of the Position: 

We are looking for a Strategic Client Solutions Manager who is passionate, curious, and joyfully optimistic. The Strategic Client Solutions Manager leads and drives the success of the Strategic Client Solutions team who provides the finest client experience for Waystar’s most strategic clients and partners. This is accomplished by overseeing and managing the Strategic Client Solutions team as a whole; which is made up of roles such as the Strategic Solutions Analysts, Senior Strategic Solutions Analysts, and Strategic Solutions Team Leads. The ideal candidate understands the importance of professionalism when working with high profile clients and partners and can prioritize in order to complete tasks with the needed sense of urgency. 

 

Key Responsibilities: 

• Manages the overall operations of the Strategic Client Solutions team 

• Manages multiple roles and positions within the Strategic Client Solutions team; Strategic Solutions Analysts, Senior Strategic Solutions Analysts, and Strategic Solutions Team Leads 

• Manages staffing needs and capacity planning for Strategic Client Solutions team to support most strategic clients and partners 

• Routinely evaluates the Strategic Client Solutions teams’ statistical performance metrics to ensure the team is on target and servicing our clients and partners accurately 

• Takes ownership of interviewing and hiring internal and external candidates 

• Conducts quarterly and yearly performance reviews for all managed roles within the Strategic Client Solutions team; Strategic Solutions Analysts, Senior Strategic Solutions Analysts, and Strategic Solutions Team Leads 

• Ensures that strategic clients and partners are assigned appropriately to the Strategic Solutions Analysts and Senior Strategic Solutions in order to successful support business needs 

• Directly manages Strategic Solutions Team Leads and ensures that they are appropriately leading and driving their dedicated teams of Strategic Solutions Analysts 

• Oversees the overall operations of dedicated support responsibilities for the Strategic Solutions Analysts to ensure that Service Level Agreements are maintained 

• Ensures that the Strategic Client Solutions Team is accurately informed and aware of any relative company and/or industry updates to ensure our strategic clients and partners are adequately supported 

• Constantly reviews, updates, and organizes department process documentation for the Strategic Client Solutions team 

• Works cross-functionally to achieve operational success for Strategic Client Solution team; routinely works with Client Management, Solution Adoption, Product, etc. 

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