B2B Customer Retention Specialist (m/f/d)

Company Description

About us and our team

Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!

Nets is part of the Nexi group. As a group, we come from the merger and integration of Nexi, Nets and Sia; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees and our customers.

Job Description

Why join us?
If you join us in the role of B2B Customer Retention Specialist, this is what you can expect from us:

• Attractive salary and an overall competitive package with a good shift allowance
• Well-structured training for the role and constant support from your manager
• Hybrid way of working
• Flexible working hours
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Private health insurance
• Benefits for Lunch, Sports, Culture and much more
• Referral bonuses for recommending new team members to join the company

When starting at Nets, we ensure well-structured training and onboarding, that will prepare you for your new role. 

In the role of Customer Retention Specialist, you will be working closely together with our merchant customer inquiries on inbound line e.g. contract & price negotiations and terminations.

Further you will:

• Handle B2B merchant customer inquiries on inbound line e.g. contract & price negotiations and terminations.
• Build long-lasting partnerships by renegotiating and cross/upselling.
• Ensure high class customer retention by providing outstanding customer service.
• Be part of the development to build up new strategies for our retention unit.

Qualifications

What makes you the best person for this job?

Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work.

Qualifications needed to be successful in this role:

• Experience within retention or (tele)sales function or customer service.
• Strong to deliver high-quality customer experience.
• Exceptional communicating and negotiation skills
• Ability to maintain professional quality performance in pressured situations
• Fluent in Finnish, English and preferable also Swedish language

Additional Information

Apply now!
If this is the right job for you, we would love to hear from you! Please apply as soon as possible. We will review all applications ongoing and close the position as soon as a new team member has been found.

We are committed to creating a diverse culture in which talents from all walks of life can feel like they truly belong. By reading about this job opening, you are one step closer to getting there.

If you are curious about working with us, but feel this is not the right role for you at this time, please join one of our communities following this link: www.nets.eu/careers/Pages/nets-job-openings.aspx#Communities . This way, we can stay in touch for future job openings.

We look forward to getting to know you!