Account Manager – Wolt B2B Wholesale

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.

Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you a results-driven account manager with a passion for building relationships and delivering exceptional service? Do you thrive in a fast-paced, dynamic environment and want to contribute to the growth of Wolt’s B2B business? If so, we’d love to chat!

Role Background

Wolt is embarking on an exciting journey with the launch of Wolt B2B, a new business line dedicated to delivering innovative solutions for business customers. Through Wolt B2B Wholesale, companies can have goods such as ingredients and supplies delivered directly from Denmark’s large and small wholesalers, all through Wolt’s Courier Partners. After successfully piloting in Denmark, we’re scaling rapidly, and we’re looking for a passionate Account Manager to join our team.

As an Account Manager for Wolt B2B Wholesale, you will play a critical role in managing and growing relationships with our business partners. You will own and manage relationships with your portfolio of B2B customers and ensure customer satisfaction, retention and revenue growth. Your responsibilities will span across relationship management, data-driven consultation, and revenue growth, all while contributing to the success of Wolt’s B2B Wholesale strategy.

What You’ll Be Doing: 

• Portfolio Management: Own and manage relationships with a portfolio of B2B customers, ensuring their satisfaction with Wolt B2B services

• Performance Growth: Drive revenue growth by analysing customer’s buying behaviours through data-driven consultations and tailored solutions

• Relationship Building: Establish strong, collaborative relationships with partners, conducting regular satisfaction checks.

• Strategic Focus: Identify high-potential partnerships and invest in their development to maximize growth opportunities.

• Collaboration: Work closely with internal teams, including sales, marketing, and operations, to deliver customer feedback and market needs 

• Problem Solving: Tackle partner challenges proactively and contribute to shaping the processes and structures of Wolt’s growing B2B business.

• Cross-team support: Support your team lead in performance tracking and issue resolution of our upstream business partners

Qualifications

• Experience: Proven experience in B2B account management or a similar role, preferably in a high-paced environment

• Analytical Skills: Strong commercial acumen with the ability to use data to inform decisions and drive results

• Communication: Excellent interpersonal and communication skills, with the ability to adapt your tone to suit a variety of audiences

• You’re fluent in both Danish and English, both spoken and written. Your main focus will be on managing a portfolio of businesses in the Danish reg