Customer Service Operator

Role:

Ensure excellence in customer service through previously defined skills

Experienced required: 6 months minimum as a CSR 

Duties and Responsibilities:

Answering and assisting customer calls and allocating incoming calls according to the need requested by the provider.

Answer telephone calls and redirect them to an interpreter with the language requested by the provider.                                                                    Make external calls when requested by the client.                                                                                                     

Follow the parameters provided by the client to complete the calls satisfactorily.                                                                           

Collect the necessary information from the customer for future use.                                                                 

Skills:

Great English level B2-C1 and communication skills.

Excellent oral and written communication skills in English.

Be punctual, proactive, responsible and have time availability.

Computer and other technology skills

Technical Requirements:
Hardwired connection (with ethernet cable)
Latency ≤ 100ms (≤160ms for agents based in Africa)
Jitter ≤ 30ms
Total packet loss ≤ 1%
Minimum download speed 10Mbps.
Minimum upload speed 5 Mbps for spoken language interpreters and
10Mbps. for sign language interpreters

Equipment:
Single device (computer or laptop) - No cell phones or tablets are allowed.
External monitors are optional.
Noise canceling, wired headset with a built-in boom microphone
No wireless/Bluetooth headphones.
No headsets with a microphone built into the wire/cord, such as earbuds.
Headphones should follow professional dress code guidelines for on-camera agents (we recommend solid black or dark gray) and should not be too large in size.
Both monaural and binaural headsets are accepted