Customer Service Rep ( Dispute Resolution)-Junior

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Customer Service Representative works in a call center environment supporting consumer calls surrounding credit reports. This is an opportunity for a customer focused individual to elevate a consumer's experience with a call center representative. We are looking for strong communication skills, rapport building and personalities that fit into our team and client focused culture. 

What you’ll do

•  Assist external consumers with credit related concerns and inquiries. 

• Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes..

• Utilize multiple systems and applications.

• Initiate consumer copy and dispute requests within FCRA specified guidelines. • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned.

• Maintain Individual performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.

• Perform proper security authentication to safeguard all Personal Identifying Information (PII).

• Be comfortable coming into the office Monday - Friday.

What experience you need 

• High School Diploma or GED equivalent required.

• Basic MS Office skills or GOOGLE skills.

• Good verbal and written skills, ability to communicate clearly and concisely.

• Ability to work under pressure and remain flexible to changing schedules and demands

• Ability to apply common sense, understanding and problem solving.

 

What could set you apart

• Previous Call Center experience preferred

• Credit Experience/knowledge preferred

• Bilingual (Spanish) preferred

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Atlanta-One-Atlantic-Center

Function:

Function - Customer Service

Schedule:

Full time