Cloud Developer Senior

Responsibilities & Qualifications

COLLABORATIVE TOOLS PLATFORM INFRASTRUCTURE TEAM DESCRIPTION

The Collaborative Tools Platform (CTP) - Infrastructure will manage and support the underlying infrastructure in which items such as an Atlassian Data Center Suite and other Enterprise applications offerings are hosted. The CTP - Infrastructure team will ensure optimal performance, security, cost savings, and integration of tools like the Atlassian Suite which consists of Jira, Confluence, Bamboo, Crowd, Bitbucket, and any other enterprise application offering. The Collaborative Tools Platform team operates within the Shared Services Value Stream (SSVS) while also maintaining an organizational reporting line.

Team Purpose: The CTP - Infrastructure team ensures robust operation and high availability of the organization's Enterprise suite which includes but is not limited to the Atlassian Suite. Utilizing approved cloud offerings, such as Azure for US Government or AWS GovCloud, the team will focus on routine software upgrades, dependency management, and resource optimization. In addition to regular upgrades, the Collaborative Tools Platform team maintains a secure environment by implementing essential security protocols, such as access controls and authentication measures, to information. The Collaborative Tools Platform team is responsible to manage critical dependencies and perform patching to address any identified vulnerabilities or performance bottlenecks. Through monitoring, the team will optimize resource allocation within AWS, scaling as needed, to support efficient use and maintain service-level objectives. Team members shall have a working knowledge of user directory integration with LDAPS/Active Directory. Single Sign-On (SSO) solutions is also critical, ensuring secure, seamless access aligned with enterprise identity standards.

The Collaborative Tools Platform team conducts scheduled upgrades to maintain software compatibility, aligning with the enterprise offerings release cadence to minimize downtime and disruption. These upgrades can occur outside of normal work hours to further reduce the impact on daily operations. Having the Collaborative Tools Platform team available during core hours of 9 AM to 2 PM and on call is essential for fostering effective collaboration and ensuring a prompt response to any emerging issues. This proactive approach guarantees seamless operations and robust support for the entire organization. By maintaining this availability, not only is teamwork enhanced, but also significantly improve the overall efficiency of the infrastructure that supports our enterprise applications.

• The Collaborative Tools Platform team members are responsible for maintaining the infrastructure hosting services such as the Atlassian Suite and other enterprise offerings in approved cloud environments, including Azure for US Government or AWS GovCloud, shall possess advanced technical expertise in cloud management, specifically within AWS or Azure equivalent services.
• The Collaborative Tools Platform team members are required to have deep knowledge of AWS compute, storage, and network services, including EC2, S3, RDS, Virtual Private Cloud (VPCs), Lambda, Load Balancing/Auto-Scaling, and Identity and Access Management (IAM), to effectively handle auto-scaling, load balancing, and secure access controls for Atlassian Suite applications and other enterprise offerings.
• CI/CD is a core component of internal processes, enabling the efficient creation of Amazon Machine Images (AMIs) and the deployment of Infrastructure as Code (IaC), ensuring consistent configuration management across environments.
• Proficiency in IaC tools such as Ansible, Packer, and AWS CloudFormation is mandatory for automating deployments, managing configurations, and ensuring infrastructure consistency.
• By utilizing CI/CD services like Bamboo, team members will streamline workflows, allowing for faster, more reliable software delivery while providing robust support for end users.
• Expertise in monitoring and logging tools such as AWS CloudWatch, CloudTrail, and third-party solutions like Splunk, Prometheus, and Grafana is essential to proactively monitor performance, detect anomalies, and troubleshoot issues to maintain optimal uptime.
• The Collaborative Tools Platform team members must also possess strong knowledge of security best practices, including network configuration, data encryption, multi-factor authentication, and integration with AWS Security Hub, to protect the infrastructure against unauthorized access and vulnerabilities.
• Experience with containerization technologies such as Docker and orchestration platforms like Kubernetes and ECS is valuable for scaling and efficiently managing resource-intensive tasks.

POSITION ACTIVITIES & RESPONSIBILITIES