Customer Support Specialist

<h1>ABOUT US</h1><p>In 10 years, all companies will operate a non-financial system. As we see it, it’s either Dcycle or bust.</p><p>Sustainability should not be a cosmetic exercise. 🍃 Dcycle is the startup born to make that happen.</p><p>Amidst the regulatory, financial, and technical maze that has attempted to equate sustainability with Non-Financial Statements, the industry has made access to information more complex. When faced with a black box, the keyholder becomes indispensable. In this context, the only way to elevate sustainability to the level it deserves is <strong>by adding transparency and eliminating all the bullshit</strong>.</p><p>At Dcycle, we are determined to fulfill a mission: <strong>giving companies control over sustainability</strong>.</p><p>And we are building an amazing team to make it happen.</p><h1>YOUR JOB</h1><p>At Dcycle, we aim to redefine the role of <strong>Customer Support</strong>, transforming it from a background function into a vital bridge between departments. Our goal is to create a stronger product, provide more focused client education, and accelerate growth, ultimately tripling our client base in the near future.</p><p>As a Support Agent, you will oversee the entire support pipeline, from ticket creation to resolution, using our CRM system. You will communicate clearly and professionally with customers, making complex issues easy to understand, exceeding expectations. You’ll also handle unanswered inbound calls from clients, ensuring that we meet service level agreements (SLAs). In addition, you’ll collaborate closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases when needed.</p><p>In this role, you will lead process optimization and drive efficiency to new heights. You’ll document solutions, contribute to our Knowledge Base and internal documentation, and create dynamic reports and dashboards that surface key insights—helping us continuously improve and evolve.</p><p>If you’re passionate about AI and cutting-edge technologies, this is your chance to make a real impact. You’ll explore AI tools and workflows that revolutionize how we operate, scaling our capabilities like never before.</p><h2>In one month…</h2><p>You will have completed our best-in-class onboarding, designed to ensure your success from your first day. It will include working on practical sustainability cases to better understand our customers’ daily challenges, meeting with key people, and understanding our objectives and the way we do things at Dcycle.</p><p>You will start discovering our Digital Product philosophy, and we will introduce you to all the teams at Dcycle.</p><p>You will start making an impact through your daily job, we want you to be confident and start contributing from day one.</p><p>You will always be surrounded by colleagues who will support you every step of the way.</p><h2><strong>In three months...</strong></h2><p>By now, you will feel like a full-fledged member of the team. You will have already made an impact at Dcycle through being fully autonomous in technical support frontline.</p><p>You will realize that you are in an extremely demanding, dynamic, and creative environment, surrounded by highly talented people who genuinely care about your growth. You will receive continuous coaching through weekly 1:1s.</p><p>Most importantly, you will feel part of something important: your job will have a meaning; your colleagues will become close friends and you will notice that you have no idea about a lot of things you thought you knew. Learning will become an everyday task.</p><h2><strong>In six months...</strong></h2><p>You will feel that Dcycle has changed your professional life forever.</p><p>Bold statements, we know—but this is <em>literally</em> what 100% of the people who have been in your position have felt.</p><p>Your mindset as a Customer Support Specialist will have been completely reshaped. In just six months, you will have learned what might otherwise take you years. <strong>You will no longer be a padawan—you will have become a Jedi Master .</strong> Nothing will ever feel the same again. You will feel ownership of your role, excited about future challenges, and motivated by the ones you have already overcome.<br/></p><p><a href="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcMTPWSLW7cXcb2g98-3GCQfOmn1MI64M69948ExvkrKiAqJz57cExaO4Ip9ZogHlmBYgZ3nR3BQdm1cr_LsiQhS_7CQ_vUuprttDN7jiekE8I_bVlXQ-hL3snXXyMOgJhn38Go?key=apI5_uBOetaNxNcBwTtA6EbO"></a></p><p>Oh! And you’ll have attended your first team building. Twice a year we go crazy and have fun somewhere in the nature. Last team building, we went to the mountains in Asturias and did a 7-hour hike. It was well worth it ;)</p><h1><br/></h1><h1>HOW WILL YOU DO IT?</h1><p><a href="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc4R4HKMBc_M5bqKhameeb-advsCdykPGGEfuAlP4buWesV9uAjTdjRvPrLjYPZYXIyNU-ZC2DiE3rpS3cd2JShW8LsKIE_l6GiOrndkomm6w6zXaEr0v6u-QhUQBZErM0PUbiz8Q?key=apI5_