Demand and Customer Service Specialist
Freudenberg GroupAbout the role
Working at Freudenberg: We will wow your world!
Responsibilities:
Key Responsibilities
Leads the local Supply Chain team (demand and supply planners; logistics clerks, CIC members ) and Sales and Operations Planning Process
Drives efficiency of flows from supply planning and execution to customer delivery by optimizing supply chain cost, processes, inventory, sales forecasting and customer interaction, and considering specific customer requests and legal requirements, achieving the targets set
Continuously reviews the Sales/Production Forecast of defined portfolio of a country, mind and long term, in quantity and value
Orders items from production site, suppliers and co-packers and follow up deliveries in order to fulfil the sales/production plan in timing and quantities
Responsibility for supervising the complete processing of our customer orders (EDI, Fax or telephone) to several defined sales partners
Additional Responsibilities
Relation with Logistics provider and forwarders for the shipment of customer orders
Coordinates co-packing activities with main focus on availability, saving costs, production schedule and raw material replenishment
Manges SCM related tasks of quality issues and manages phase in/out and Slobs and coordinate import activities
Monitoring and tracking order status and managing complaints and returns
Monitoring and improving the relevant KPI’s on a regular base and presents corrective measures in cooperation with all relevant internal & external stakeholders
Organization
Directly Reports to: Country, Sales or Production Supply Chain manager
Functionally reports to: Supply chain manager of local country
Interactions
Supply chain team, Sales, Marketing, and Financial and Controlling department,
Warehouse
internal and external supplier, forwarders, and customers.
Qualifications:
Professional Experience and Education
University Degree, logistics and supply chain / good standard of education (excellent standard of numeracy & literacy)
> 2 years’ experience working in operational tasks, ideally in SCM and CIC of an international FMCG organisation
Specific knowledge
General knowledge/experience in SAP ERP and BI reporting is preferred.
Basic knowledge of Internal processes (Supply Chain and linked processes)
Reliability and availability in supplying data and information to internal/external customers.
Master Application skills in Outlook, Excel, Word, and Powerpoint
Hungarian and English language proficient
Specific competencies
Customer orientation
Structured working style
Good statistical, analytical and problem solving skills
Distinct team spirit Communication skills enjoying working on international and intercultural environment
Negotiation skills
Proactivity and initiative
Resilience
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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