We anticipate the application window for this opening will close on - 12 Dec 2024

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers That Change Lives

The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions, MIDAS Surgical Drills, and Cardiac Surgery customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all CAS/CS/MIDAS systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field.  This position may also require providing technical assistance to physicians or technologists during a clinical procedure.

Cardiovascular Field / MIDAS Services:

Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms.  Cardiac Surgery provides critical blood management solutions. MIDAS ensures proper operation of surgical drills for spinal, cranial, ENT, orthopedic, and other surgical procedures.  Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias and blood management, enabling clinicians to perform procedures with superior outcomes.

Be the strategic partner of choice for cardiac surgeons and perfusionists in serving the lifetime of patients with cardiovascular and respiratory disease.  The Vision: Committed to advancing and delivering optimal cardiac surgical care.  

Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities. 

Additional Information:

• Location: Individuals must reside within 30 minutes of Houston, TX to successfully support this territory.  
• Territory: This position will support a territory that includes a majority of Texas not to include Northeast Texas (Dallas).
• Travel: This position will require over 50% of travel including overnight travel.  
• Equipment: This position will work on Cardiac Ablation Solutions CryoConsole and Cardiac Surgery Autolog platform, Hemostasis Management System, Automated Coagulation Timer, Bio-console 560 Controller, MIDAS Surgical Drills and systems introduced in the future.   

A Day in the Life

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS, MIDAS, and CS consoles and systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from experiences in the field to colleagues in the office as well as updates to the database.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Provide input to Engineering and Manufacturing for upgrades to CAS/MIDAS/CS products.
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.

Investigate, analyze, and recognize trends in technical data as it relates to CAS/MIDAS/CS products.

• Participate in special projects as requested by the US Field Service Manager or designee.
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

QUALIFICATIONS SECTION:

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High School Diploma or equivalent required.
• 2 years of technical, clinical field service, or clinical customer support experience.  A Bachelor of Science degree in an Engineering discipline can be used in lieu of 2 years’ experience.

Nice to Have

• Bachelor’s degree in an Engineering discipline