Swetka's Tennis Shop - Retail Manager

Description

This is a full time position that requires physically reporting to work in Mountain View, Ca.

Possible weekend shift required

Starting pay for this role is $75,000- $90,000

Swetka’s Tennis Shop is a well-established tennis specialty store located in Mountain View, CA. For more than 50 years, Swetka’s has provided tennis enthusiasts with racquets, footwear and apparel. The shop prides itself on having a friendly, knowledgeable staff, who together have over 100 years of experience in the tennis industry!

Tennis Warehouse, a leading global tennis retailer, is thrilled to announce its acquisition of Swetka’s tennis shop.

About Us

We are a growing e-commerce company that specializes in tennis, running, bass fishing, pickleball, equestrian, ice/roller hockey, roller derby, inline skating and skateboarding products. Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible service. We believe in striving for excellence while finding simple solutions to get the job done.

We are looking for a reliable and personable individual to manage our retail store, and help us build lasting relationships with our customers in our retail storefront for Swetka’s Tennis Shop, located in Mountain View, California. Whether you are helping someone find the right tennis racquet to fit their needs or answering questions about various types of shoes, we want you to share a passion for people and ability to problem solve.

Sports Warehouse is comprised of:Tennis WarehousePickleball WarehouseRunning WarehouseTackle WarehouseRiding WarehouseInline/Ice WarehouseSkate Warehouse

Requirements

The ideal candidate will have

• Running and/or Tennis experience preferred. 
• Proven successful experience as a Retail Store Manager or equal role, preferably in a similar industry. 
• Strong leadership skills with a focus on driving business performance. 
• Exceptional customer management abilities, with a dedication to delivering outstanding service. 
• Excellent organizational skills and attention to detail. 
• Effective communication and interpersonal skills to interact with customers, staff and stakeholders. 
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess high-level verbal communication skills.
• Enjoy helping others and finding creative solutions for customers.
• Demonstrate professionalism with customers and co-workers.
• Have ample knowledge of tennis/running products.
• Work effectively and efficiently in a fast-paced environment.
• Have the ability to multi-task and remain composed under pressure.
• Demonstrate great attention to detail and organizational skills.
• Continually learn and develop skills relevant to the role.
• Be consistent with attitude and approach-ability.
• Bring a positive attitude and strong work ethic to the workplace.

Manager Responsibilities 

• Recruit, train, supervise and develop store staff, fostering a positive and productive work environment. 
• Conduct personnel performance reviews to identify training needs and facilitate career development paths. 
• Address customer queries and complaints promptly and effectively, ensuring customer satisfaction. 
• Coordinate promotional activities and execute displays to enhance product visibility and drive sales. 
• Oversee merchandising strategies and maintain optimal stock levels to meet customer demand while maximizing store performance. 
• Complete store and employee administration tasks accurately and on time, maintaining organized records. 
• Uphold outstanding store condition and visual merchandising standards to create an inviting shopping environment. 
• Analyze buying trends and customer feedback to inform purchasing decisions. 
• Ensure compliance with health and safety regulations and company policies. 
• Exercise confidentiality and a respect of employee privacy in all aspects of the job. 

Employee Training and Development 

• Field questions and provide assistance to Retail Staff as necessary. 
• Administer skill and process training to Retail Staff as assigned by management. 
• Utilize provided training documents, tools, procedures, and programs, while also identifying any need for additional training materials or topics. 

Additional Duties and Responsibilities

Customer Service 

• Greet customers and offer warm hospit