Global IT Customer Support & Sales (f/m/x)

Great people, great instruments <h1>Global IT Customer Support &amp; Sales (f/m/x)  Austria : Graz</h1> <h2>‎</h2> <p>All hurdles at Software installation mastered, the customers solution implemented satisfactory and the application set right set up in perfection!  Daily Success and positive Feedback is your desire? We have the right spot for you! Along with our worldwide team we ensure the success of our customers.</p> <h3>Responsibilities: </h3> <ul> <li>Answering all technical enquiries as well as application-related or sales-related standard questions (by phone, email, remote services &amp; chat).</li> <li>Regular tracking of the processing status of all support tickets in the product area</li> <li>Technical support of the worldwide sales networkControl of the improvement process </li> <li>Creation of error statistics</li> <li>Preparation and implementation of training courses for service technicians, in-house or on-site at the customer's premises</li> <li>Carrying out in-house repairs and product-specific tests</li> <li>Creating service documents (service manuals, maintenance protocols, videos, etc.)</li> <li>Supporting subsidiaries and sales partners during installations, commissioning or service/maintenance visits to the customer's site</li> <li>Creation and maintenance of entries for the knowledge database</li> </ul> <h3>Requirements: </h3> <ul> <li>Completed technical qualification in the field of mechatronics, electronics, IT or similar</li> <li>Experience in service and with customers desirable</li> <li>Skill in dealing with various PC software solutions, email, SAP (ERP&amp;CRM), JIRA etc.</li> <li>IT experience</li> <li>Very good written and spoken English</li> <li>High customer and service orientation</li> <li>Strong organisational and communication skills</li> <li>Ability to work in a team</li> <li>Sense of responsibility, assertiveness and a confident manner</li> <li>Skilled craftsmanship</li> <li>Willingness to travel</li> </ul> <h3>We offer you:</h3> <ul> <li>A reliable and long-term workplace in our expanding and international high-tech company</li> <li>An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market</li> <li>A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility</li> <li>Individual training and onboarding</li> <li>Instead of home office, we offer "Working Outside Office" (occasion-related possibility to work outside the office)</li> <li>Professional and personal development</li> </ul> <p><br/> This position is subject to the collective agreement governing employees in the metal sector. Your actual salary depends on your experience and qualifications. For the vacant position it will usually be set within the following range (gross per month, excluding overtime): €2,500.00 to €4,000.00.</p> <p> </p> <p><em>We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site.<br/> Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.</em><br/> <br/> <br/>  </p>