Director, Learning Solutions

You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 500 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Leads and manages a team of associates to deliver training. This encompasses the entire Instructional Design life cycle, including long term training plans, identification of department resource/tool needs, analysis of learning solutions needs and requirements, course structure, development of learning-based solutions materials, delivery of training and follow-up evaluations. Designs communications to explain and illustrate process and system changes for multi-functional division audience. Performs managerial duties, including developing and mentoring associates. Establishes strategic and tactical plans, preliminary budgets, objectives, goals and processes to protect and assure RGAs long-term success. Ensure departmental alignment and coordination with other areas of the company to achieve corporate business strategies and vision. Responsible for ensuring execution of department goals and objectives.

What you will do

• Performs leadership and management duties for associates who perform routine to complex duties, including, but not limited to hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and gives guidance on associate development.
• Assesses projects, develops plans, and assigns and assesses work of staff.
• Works with all departments in Global Operations and other departments within RGA to identify and resolve learning-based problems/issues.
• Develops relationships with and seeks resolution to ensure customer satisfaction.
• Designs and develops curriculum, integrating traditional classroom presentations, multimedia education, tutorials, and computer-assisted instructions.
• Determines instructional methods and produces learning based solutions (e.g., job aids, lesson plans/instructor guides and training manuals) that are simple, user friendly, and visual.
• Provides training to new and current employees: on-the-job training and refresher training, etc.
• Tests trainees to measure progress and to evaluate effectiveness of training. Reports on progress of employees under guidance during training periods.
• Participates and collaborates with EPMO Leadership to develop goals/plans/budgets that align with division and company objectives and then manages to those expectations.
• Manages the department within budget guidelines.
• Recommends and participates in the development and implementation of process improvements that may extend beyond area of oversight, including multi-disciplined initiatives, and with the approval of Global Operations leadership.

Qualifications

EDUCATION AND EXPERIENCE

Required:

• Bachelor’s degree in arts/sciences (BA/BS) or equivalent experience
• 10+ Years in insurance/reinsurance
• 5+ Years training experience in a business environment
• 5+ Years experience in a supervisory or managerial position or project leadership

SKILLS AND ABILITIES

Required:

• Microsoft Office Skills
• SQL skills
• Competent ability to comprehend and interpret insurance and contract documents
• Ability to multi-task and meet tight deadlines with ability to balance detail with departmental goals/objectives
• Written and oral communication skills and organizational skills.
• Persuasion skills when working with external customers to resolve issues/problems.
• Ability to investigate, analyze and solve complex problems/issues
• Knowledge of accounting/finance
• Interpersonal skills, demonstrating the ability to manage, mentor and develop support staff. Ability to manage multiple teams or projects
• Ability to foster a teamwork and customer service focused environment
• Must be flexible and adaptive to change with change initiation skills
• Competent goal setting skills
• Ability to resolve conflict
• Microsoft Query skills and reinsurance industry knowledge
• Progress toward FLMI, ALHC or other relevant professional accreditation

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What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environm