Director/Sr. Director, Product Management AI Research

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. As a Product Manager Director in our Salesforce AI Organization, you will be instrumental in shaping our product vision and driving its success in the market.


Responsibilities

• Product Strategy: Define and implement the product strategy to align with the company's overall vision and goals

• Represent the voice of the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans for the team.

• Drive market assessment of product gaps across business segments (Clouds) and identify key business drivers

• Internal: Collaborate with AI research and engg. teams to determine which product initiatives can be pursued based on return on investment/global impact

• Measure success. Measure everything. A feature's release does not decide success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success.

• Pull from experiences and standard processes to lead ad-hoc data and business analysis approaches from problem identification through solutioning and future state recommendations

• Success will be defined through new product features delivered, gaps addressed and increased customer adoption/topline growth.

Experience/Skills Required

• Outstanding leadership, prioritization, organization, communication, and social skills (verbal/presentation/written) required

• Confirmed experience in product management or similar roles

• Solid understanding of Artificial Intelligence in its myriads flavors

• Consistent track record of successfully launching and leading a product or a service

• Excellent communication and interpersonal abilities to collaborate effectively with various stakeholders

• Experience speaking publicly to executive leadership and handling critical customer situations.

• Exceptional analytical, problem-solving, and decision-making skills

• Experience working on sophisticated cross-functional projects end-to-end and/or in highly matrixed organizations required.

• 10+ yrs years of experience

• Bachelor's degree (technical subject areas preferred) plus an MBA

• Strong troubleshooting and analytical thinking skills

• Ability to handle multiple competing priorities in a fast-paced environment.

• Ability to lead and work autonomously.

• Cloud computing experience is a strong plus.

• Solid understanding of Salesforce/CRM is a plus

• Experience with agile development methodologies like Scrum

• Experience delivering highly scalable products (think 100,000s customers)

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