Regional Account Manager

The Regional Account Manager (RAM) provides sales leadership for a designated number of strategic accounts. The RAM Partners with key customer management and stakeholders and will identify, plan, and execute growth strategies and tactics for large-scale facilities services initiatives with janitorial, the ABM EnhancedClean Program, facility services engineering, and parking management. The RAM will cross-sell other facility services as well and ensure ABM program quality and implementation of contract terms. Financial performance, P&L, and A/R, work order management, and problem resolutions will be the RAM’s responsibility as well. As a leader, the RAM will be required to give dynamic client presentations and updates. 

 

Essential Functions: 

• Partnering, consulting, advocate, and communicating with key existing client management and internal stakeholders 

• Identifying, planning, and executing growth strategies and tactics for existing clients. 

• Assist in the retention/re-bid RFP process with current customers. 

• Support and assist operations with tracking and recording all escalations within our existing client base. 

• Account visitation with operations to identify additional opportunities. 

• Presenting information to the client during key meetings and reviews.  Facilitate the QBR/CBR process with operations. 

• Facilitate internal growth through cross selling and expansion. 

• Possess knowledge of ABM full suite of services and capabilities to ensure we are enabling awareness to our customers. 

• Expected to meet and exceed fiscal quota. 

  

Required Skills: 

• Ability to communicate and present effectively to all levels including executive. 

• Ability to present to groups. 

• Strong knowledge and experience in account management within the facilities services industry. 

• Successful track record in selling and/or growing large, complex accounts required. 

• Build relationships with existing clients to maintain present sales and to facilitate add-on business and services. 

• Represent Company at local or regional conferences or at National meetings and trade organizations. 

• Must have the ability to solve problems quickly as well as manage multiple accounts over a large geographic area. 

• Proficient in Microsoft Office or related software 

• Knowledge of assigned territories 

 

Minimum Requirements 

• Minimum of 5 years of relevant professional experience. 

• Bachelor’s degree preferred or equivalent level of professional experience. 

• Minimum of 4 years of major account experience. 

• Minimum of 2 years of experience in the services sector. 

• Ability to travel up to 50% 

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management