Principal Program Manager, Communications

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle Customer Success Services

As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Career Level - IC4

Ideal locations / surrounding areas in order of preference.

Nashville, TN 

Austin TX

Raleigh, NC 

What You’ll Do

We are looking for an experienced Principal Program Manager who will be responsible for communications, culture change, community building, and training & development in support of the organization's business objectives. In addition, you will drive global AI customer adoption in the US by collaborating with cross-functional teams and leveraging analytics across a large, dynamic organization. We are seeking someone who is detailed and has strong interest in non-routine work. This is a unique opportunity to work on a team that is focused on broader initiatives and impact at scale.

This role will report to the Chief of Staff of a 4,000 strong organization. This person will primarily work with the leadership team, program managers, product managers, and SMEs to understand functional requirements and interact with other cross-functional teams to provide support with respect to communications, culture, community building, and other scope as assigned.

Responsibilities

• Oversee all internal communications for the organization, ensuring its message is consistent and engaging
• Support customer communication efforts for the organization, ensuring brand value
• Develop and implement effective communication strategies that build loyalty, awareness, and satisfaction
• Develop communication plans and training materials for rolling out new processes and process changes
• Prepare contents for training and development both non-technical and technical 
• Plan and execute large-scale organization-wide virtual events as well as smaller in-person events
• Plan and manage the design, content, and production of all communication materials, email communications, including video productions and website content
• Prepare of presentations and/or speeches geared toward employees
• Works fully independently, often on exceptionally complex, critical projects. Seeks input and collaboration when appropriate
• Define measurement strategy and oversee initiatives to track progress against communication goals, and regularly share data with stakeholders; use analytics/insights to drive continuous improvement
• Travel required up to 25% annually

Requirements

• Bachelor’s degree in English, Journalism, Marketing, or Communications
• 7+ years of communications experience, with at least 2 years’ internal communications experience focused on supporting internal and/or customer communications in a matrixed organization
• Prior experience managing internal companywide events both in-person and virtual
• Excellent organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment. 
• Excellent PowerPoint and Graphic Design skills. Familiarity with Adobe suite
• The presence and confidence to quickl