GTM Planning & Customer Growth Initiatives Senior Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The GTM Planning & Customer Growth Senior Manager help define and drive strategic projects and customer growth initiatives.  You will be an essential member of the GTM Planning organization, reporting to the Director, GTM Planning & Customer Growth.  In this global role, you will help this team partner across the  company and with senior Sales leaders to evolve our GTM to scale with ServiceNow’s growth targets.  This results-oriented position will provide strategic, analytical and project management leadership while engaging with stakeholders across the business to drive enterprise-wide best practices.  This role is responsible for building trust-based relationships and effectively collaborating with all GTM business partners, to maximize customer penetration.  This role will help guide many teams and functions on how change impacts them – and help define and ensure clear understanding, success criteria, and accountability for their role in successful execution of priorities to evolve our GTM.   This is a senior individual contributor (IC) role, which requires strengths in building virtual teams across the company to drive results.

What you get to do in this role: Drive the Strategy, Planning, and Execution plans for specific Customer Growth Initiatives

• Identify, design, lead and support a wide range of strategic projects by structuring complex business problems, synthesizing relevant data and delivering recommendations
• Lead complex financial and strategic analysis leveraging disparate data sources (ie. company, industry, competitive) to gain a deeper understanding of business drivers and provide support to implement change.    
• Drive change across the organization and be willing to wear multiple hats (strategy development, project management and execution) to do what it takes to drive results and have an impact
• Work collaboratively across a cross-functional set of stakeholders to gather information, conduct detailed data/financial analysis, drive effective communication, deliver recommendations, and provide project leadership
• Pro-actively identify risks; drive and influence commitments and action needed at multiple levels of the organization to remove or mitigate risks
• Develop trust with stakeholders, that encourages openness to change, while helping navigate complexities
• Prepare presentations and recommendations for senior management review and field sales leadership
• Balance multiple projects while providing clear thinking and excellent attention to detail in a dynamic work environment

Qualifications

In order to be successful in this role, we need