Senior Manager Field Service

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

Provides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs. Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure. Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction.

• Directs the efforts of subordinate managers and Technical Service staff.
• Supports / drives budgeting, analytics and long-term capacity planning.
• Partners and develops influence with cross-functional product, technical and support organizations to ensure alignment and coordination of support activities.
• Implements and utilizes risk mitigation and issue management procedures to reduce potential negative impacts to overall program effectiveness.
• Recommends improvements in methods, budget expenditures, equipment usage and procedures based on statistical and process analyses.
• Develops methods to measure customer experience, obtaining ongoing feedback to ensure efforts meet customer expectations for time, cost and results.
• Completes and distributes status reports on Field Services and related Service Operations program governance health and overall project lifecycle management.
• Actively manages open issues and works with senior leaders and internal partners to develop key decisions.

Required Qualifications

• Bachelor's Degree or equivalent work experience required.
• Typically has 8-10 years of experience in Field Service and typically 2-4 years leadership experience.
• Fluent business English skills (Written and spoken).

Salary Range: $110,000 to $130,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the plan and/or program, whereby an award, if any, may depend on various factors, including, without limitation, individual and organizational performance.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance 
• Critical illness, Accident, and Hospital Indemnity Insurance 
• 401(k) Savings Plan 
• Health Savings Account 
• Leave of Absence Benefits
• Paid Time Off

The application window is expected to close on November 9, 2025

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations