FWS - Operational Technology Student Assistant

The Operational Technology FWS Student Assistant supports departmental projects, research, events, and provides professional assistance to students, staff, and IT community members. 

DUTIES:

Responsibilities include organizing tasks, managing the team's ticket queue, general administrative support, and using Microsoft Teams to improve efficiency. Additional duties may involve providing support to ID card services (inventory, testing, and fieldwork) as needed.

• Hourly Rate: $15.00
• Shift Hours: 8AM - 5PM
• Work Schedule: Monday - Friday
• Hours per Week: 20

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. 

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology.

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

MINIMUM QUALIFICATIONS:

• Must have FWS or SWS award.
• Must be a registered USF student.
• Basic computer skills. 
• Ability to communicate clearly, follow instructions, and work independently or as part of a team.
• Familiarity with Microsoft Office or similar software; ability to learn office systems.

PREFERRED QUALIFICATIONS:

• Prior experience in customer service or office work, knowledge of data entry systems or specialized departmental tools, strong organizational and time-management skills.

STANDARD LEARNING OBJECTIVES

As a result of this position, students will be able to:

• Demonstrate basic employability skills such as timeliness to work, appropriate dress, interpersonal communication, and time management
• Receive and solicit feedback from the supervisor and effectively apply feedback on the job
• Assess the workplace and demonstrate how personal talents, skills, and knowledge fit into the employer’s goals, mission, and vision
• Demonstrate his or her professional brand (identity)
• Communicate transferable and functional skills to prospective employers

IT CORE COMPETENCIES:

• Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
• Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
• Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
• Client Obsession: Client focused when crea