Staff Software Engineer - integrations

Org, Team, and Role Scope:

The Information Technology Group (ITG) supports all business functions by building efficiencies in processes and technology. The Integrations team plays a crucial role in ensuring seamless data exchange across applications while managing system reliability and scalability.

The L3 Integrations Engineer will be responsible for:

• Managing high-priority L3 integration issues with minimal downtime.
• Designing and implementing robust integration solutions that align with business needs.
• Collaborating with the Center of Excellence (CoE) teams to enhance integration frameworks.
• Participating in architectural discussions with stakeholders to translate business requirements into technical solutions.

The team is distributed across Hyderabad, India, Scottsdale, AZ, and Waukesha, WI and consists of integration engineers, support associates, and developers working on strategic projects.

What is exciting about this role!

• Exposure to a diverse technology stack: Azure Stack, Azure Service Bus, Cosmos DB, Databricks, SQL, Python, Shell Scripting, Workday, Salesforce, Upland PSA
• Strategic impact on integrations for key enterprise processes such as Hire-to-Retire and Lead-to-Cash
• Collaborating with CoE teams to define best practices for integrations and solution design
• Opportunity to lead L3 escalations and drive end-to-end integration improvements
• Working in an agile, high-speed environment focused on incremental innovation

Current Technical Environment:

• Primary Applications: Workday HR, Workday Finance, Salesforce CRM, Upland PSA
• Integration & Data Stack: Workday Integrations (HCM, FMS, Studio, RaaS, template integrations), Azure Service Bus, Azure API Management, Event Grid, Event Hub, Azure Data Factory, Cosmos DB, Databricks, SQL, Python, Shell Script
• Development Frameworks: .NET, Serverless & Event-Driven Architecture, Microservices, ITIL, Agile, DevOps

What you will do: 

L3 Support & Issue Resolution:

• Own and resolve L3 integration issues, ensuring minimal downtime and impact to business processes.
• Conduct root cause analysis (RCA) and implement long-term fixes to prevent recurring issues.
• Work closely with support teams, developers, and CoE teams to resolve complex integration challenges.

Integration & Solution Design:

• Design, develop, and enhance end-to-end integrations between Workday HR, Workday Finance, Salesforce, Upland PSA, and other enterprise systems.
• Ensure integrations align with security, scalability, and compliance best practices.
• Work on data transformations, API design, and integration workflows using Azure Service Bus, Databricks, and Cosmos DB.
• Optimize existing integrations to improve performance, monitoring, and reliability.

Collaboration & Process Improvement:

• Partner with business stakeholders, CoE teams, and application owners to understand integration needs and drive solutions.
• Establish integration standards and best practices for system-to-system communication.
• Support the Hire-to-Retire and Lead-to-Cash processes by ensuring smooth data flow betwe