Sr. Manager, IT Operations, US Channel

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Summary:

The Senior Manager, US IT Operations, is responsible for overseeing and managing the day-to-day operations of the IT department, ensuring that technology systems and services are reliable, secure, and efficient.  This role provides support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures. They collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems,

This position will manage a team of approximately 30 individuals through a team of 4 direct reports.  The team supports approximately 5100 associates in 8 offices and 7 warehouses across the US.

The ideal candidate will be someone that has managed a large team with supervisors/managers who are spread across the country and has experience working in a matrixed organization.

Your role:

• Lead, mentor, and manage a team of IT professionals.
• Leading team to deliver desktop support, first level application support, local support for Global Infrastructure teams and working on special projects that support our business.
• Influences others outside of own job area regarding policies, process, and procedures
• Develop and implement IT policies, procedures, and best practices.
• Bring a blend of leadership and technical ability to the role.  Ability to speak intelligently about our activities to the broader team, the business leadership, and their peers in other parts of the organization.
• Conduct performance evaluations and provide ongoing training and development for team members.
• Focus on policy and strategy implementation of operational plans. Problems faced may be difficult to moderately complex.
• Collaborate with senior management to develop and implement IT strategies that align with business objectives. Provides input into strategic decisions that impact functional area.
• Assess current and future technology needs and recommend solutions to improve efficiency and productivity.
• Oversee the daily operations of the IT department, ensuring that systems are operating efficiently and effectively.
• Monitor system performance and implement improvements as needed.
• Ensure the security and integrity of the organization’s IT infrastructure.
• Provide high-level support for complex IT issues, including network, hardware, and software problems.
• Ensure timely resolution of IT support tickets and escalations.

What you bring to the role:

• Education: Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field.
• Minimum 5 years of supervisory experience, having managed through subordinate managers

• Minimum of 7-10 years of experience in IT operations, with at least 5 years in a managerial role.

• Strong knowledge of IT infrastructure

• Proven ability to lead and manage a diverse team of IT professionals.
• Strong decision-making and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

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The typical base pay range for this role across the U.S. is USD $125,600.00 - $213,500.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all