Sr. Product Owner, Client Pricing & Profitability

Location:

127 Public Square, Cleveland Ohio

Position Location Policy

• General Location: Open to candidates within the United States.

  • Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location).

  • Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote. Within KeyBank geographical footprint highly preferred.

  • Available for East Coast meetings, required

About the Role

We are seeking a Sr. Product Owner to join Key’s Commercial Bank to aide in our journey to an enterprise-wide (non-retail) pricing intelligence platform that equips relationship managers and deal teams with real‑time deal insights, profitability forecasting, and integrated treasury recommendations.

You will serve as a core steward of the pricing platform—building a sustainable run-state, strengthening integration across business processes, and maturing the Client Pricing and Returns platform (CPT) as a mission‑critical part of the lending process for relationship managers, sales leaders, portfolio managers, payments advisors, and product partners.

Success in this roll requires strong outcome orientation as success will be evaluated based on delivering business goals and KPIs, not solely on volume of technical delivery. You will be an emerging leader of the team, often asked to take on increasing responsibilities as the needs of the enterprise progress.

The Sr. Product Owner will showcase product knowledge through competencies in User, Data, Industry, & Business knowledge, growing as a SME across these areas. You will act as a cross‑functional connector—translating multiple lines of business’s needs into product work, managing ongoing change across all lines of business, and ensuring CPT delivers actionable value to its users.  

Essential Job Functions

Product Discovery & Prioritization

• Lead day‑to‑day product discovery to address the four core product risks: value, usability, feasibility, and viability.

• Maintain and continuously refine the CPT roadmap, aligning with pricing methodologies, LOB strategies (REC, Institutional Banking, Middle Market, Core Business Banking, Wealth), and user‑segment needs.

• Break down high‑level features into detailed epics, user stories, and tasks, ensuring clear acceptance criteria and alignment with engineering, design, treasury, and partner teams.

• Manage backlog grooming, prioritization, and sequencing to maximize business outcomes and team capacity.

Stakeholder & Requirements Management

• Engage stakeholders across the enterprise to gather business needs, feedback, and pain points that inform product direction.

• Translate business requirements into clear problem statements, functional requirements, and system-level considerations.

• Serve as a primary liaison between engineering, UX/design, analytics, Treasury, and business partners—ensuring accurate translation across financial, technical, and user experience domains.

Delivery Execution & Team Leadership

• Manage day‑to‑day progress of the product team, proactively identifying and removing blockers.

• Communicate technical constraints, dependencies, and delivery impacts to stakeholders.

• Support agile ceremonies (planning, refinement, standups, review, retrospectives) and ensure team accountability to sprint goals.

• Collaborate with engineering to estimate work, validate feasibility, and ensure delivery of high-quality increments.

Change Management, Adoption & Communication

• Lead change management activities for all releases, partnering with business leaders to drive adoption and consistent usage.

• Own CPT’s internal communication strategy—including release notes, training materials, user updates, and LOB‑specific messaging.

• Measure adoption, usage patterns, and feedback, and leverage insights to refine roadmap and product direction.

Product Operations & Administration

• Own user and usage management, including access provisioning, role configuration, and general tool administration.

• Maintain the product’s communication and documentation infrastructure to support operational excellence.

• Monitor usage analytics to understand who is using the tool, how they use it, and where value or friction exists.

• Ensure compliance with KeyBank policies, security standard