VP, Care Management (Ambulatory) Operations

Description

About Us:

Navvis is a Real-Person Care company with a transformative approach to population health. Our groundbreaking approach responds to how people really live their lives, day in and day out. Navvis Real-Person Care is integrated and holistic, physician-led and person-centered. Our entire approach begins with asking people a simple question that no one else is asking: Not, 'what's the matter with you?' but 'what matters to you?'

Navvis delivers seamless, high-performing and aligned provider networks, care coordination, and value-base care models.

We partner with health plans, health systems, providers and employers to eliminate the barriers, boundaries, and siloed efforts that fragment care. We help our clients move from a system that is complicated and frustrating to one that is centered on people's real-life needs. Real life. Life changing. Changing healthcare. That's Navvis.

Learn more at: www.navvishealthcare.com

Department Overview:

What if we routinely asked every person involved in providing or receiving care: "What matters to you and why?" How would understanding "what matters" enhance our ability to transform health in communities and strengthen the connective process, leading to deeper levels of interaction and integration? At Client Partner Operations, we are deeply passionate about understanding what matters to people to ensure the delivery of Real-Person Care. We create an ecosystem that builds a foundation for better physical, social, and emotional health. Our Care Solutions, Analytics, Implementations, Clinical and Business Operations, and Learning and Development teams work tirelessly in partnership with our clients and stakeholders in communities to address the real-life healthcare needs people have every day.

Requirements

As a Vice President of Care Management, you will:

• Own the management and leadership across all care management operations. Full oversight of care management operations including:
  • Staffing model and deployment of resources
  • Personnel decisions
  • Structure of team and authority over restructuring, if needed
  • Care management program offering and optimization (in partnership with Navvis enterprise)
  • Collaborate with Navvis clinical ops team to evolve programs and ensure best practice/industry standards
  • Evolve and lead care management workflow adherence and priorities
  • Track and monitor performance and productivity standards and goals
  • Train and coach care management staff, regardless of badging

Lead a team of Navvis and SSM-badged colleagues responsible for performance outcomes in Ambulatory Care Management and Quality Operations. Notable Navvis and SSM badged reports include:

• Navvis VP, Client Operations
• Navvis Director, Quality Operations
• SSM badged Director, Clinical Operations; 2 FTEs (St Louis and Madison)
• Establish and maintain a feedback loop with SSM leadership on care management leading and lagging indicators demonstrating tangible progress and achievement to established goals
• Foster positive relationships and excitement for the vision and journey to healthcare transformation including innovative and next level performance opportunities
• Responsible for staffing models, change management and performance of care management and quality operations
• Develop achievable goals with direct reports setting the vision and standard for cascading those goals within the Care Management and Quality Operations teams
• Partner cross-functionally to successfully develop strategies to further impact value-based performance, including implementation planning and performance goals
• Be accountable for performance of productivity and performance metrics of care teams
• Partner with Navvis analytics and reporting teams to optimize dashboards and reporting for leaderships and care management staff
• Partner with Navvis colleagues and departments to monitor performance indicators against identified outcomes and utilization goals
• Participate in partner governance forums representing scope, performance, best practice improvements and outcomes of care management
• Actively sponsor the implementation of organizational strategies and initiatives relative to Navvis services
• Engage and drive strategic initiatives from senior leadership
• Lead and provide oversight to direct reports and operations teams for:
  • Establish workflows and policy and procedures needed for day-to-day operations
  • Identify and scope operational improv