Customer Solutions Agent (DUTCH market)

<p><b>The Company</b></p><p></p><p>PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. </p><p></p><p>We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.</p><p></p><p>We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. </p><p></p><p>Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.</p><p></p><p></p><p><b>Job Description Summary:</b></p>A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment. <p></p><p><b>Job Description:</b></p><p><b><span>What you need to know about the role:</span></b><span> </span></p><p><span><span>As a teammate within Customer Solutions, your primary responsibilities will be </span><span>assisting</span><span> our customers and helping to resolve their </span><span>e</span><span>nquiries. </span><span> </span><span>By using the latest in modern communication and technology tools, you will be able to provide our customers with </span><span>accurate</span><span> answers to their questions in both a quick and helpful manner. </span></span><span> </span></p><p><span> </span></p><p><span><span>As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and </span><span>timely</span><span> resolution to their questions and </span><span>e</span><span>nquiries while </span><span>maintaining</span><span> a positive and friendly attitude. </span></span><span> </span></p><p><span> </span></p><p><b><span>Your way to impact:</span></b><span> </span></p><p><span><span>A teammate within Customer Solutions </span><span>exhibits</span><span> </span><span>strong communication</span><span> skills, excels at customer interaction, </span><span>exhibits</span><span> creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.</span></span><span> </span></p><p><span> </span></p><p><b><span>Your Day to Day:</span></b><span> </span></p><ul><li><p><span><span>Answer phone calls</span><span> and </span><span>emails from customers and work to resolve their queries in real time</span><span>,</span><span> or work with the most relevant PayPal department so it can be dealt with appropriately (90%)</span></span><span> </span></p></li></ul><ul><li><p><span><span>Proactively recommend and educate the customer about </span><span>the </span><span>features and benefits of PayPal products </span><span>in order to</span><span> improve their satisfaction and deepen their relationship with PayPal. </span><span> </span><span>Deliver on metrics </span><span>e.g</span><span>: phone handl</span><span>ing</span><span> time, customer experience, proactive product offered and accepted opportunities (5%)</span></span><span> </span></p></li></ul><ul><li><p><span><span>Provide consistent feedback </span><span>regarding</span><span> overall customer