Young Graduate Customer Relations Officer

<p> </p> <div>Are you customer-focused, analytical, and a strong communicator? Do you want to make a real difference in the way customers, dealers, and internal teams collaborate to resolve questions and complaints? Are you eager to contribute to customer satisfaction and loyalty within a premium automotive environment?  <div>Then the position of Junior Customer Relations Officer could be the perfect start in your career.</div> </div> <p> </p> <div> <p><strong>What awaits you?</strong></p> <ul> <li>You manage customer cases across both Sales and Aftersales, acting as a key point of contact for customer-related matters. </li> <li>You analyse complaints and complex situations, identify root causes, and work towards balanced, premium solutions for all stakeholders. </li> <li>You serve as the liaison between BMW Group Belux and the contact centre, ensuring smooth follow-up of new customer inquiries.</li> <li>You stimulate a customer-centric and commercially minded approach in every interaction with customers and dealers.</li> <li>You coordinate with internal departments and retail partners to deliver a best-in-class customer experience. </li> <li>You contribute to customer loyalty initiatives, process improvements, and cross-functional projects that enhance our service offering. </li> <li>You gradually take ownership of your own region and ensure clear communication and reporting towards management.</li> </ul> <p> </p> <div> <p><strong>What should you bring along?</strong></p> <ul> <li>A customer-focused mindset combined with empathy, resilience, and strong interpersonal skills. </li> <li>Strong analytical thinking and the ability to assess situations objectively and propose effective solutions. </li> <li>Excellent communication skills, both written and verbal, with the confidence to handle difficult conversations when needed.</li> <li>Fluency in Dutch and French, with a good command of English. </li> <li>Strong writing skills and the ability to work efficiently with AI-powered tools and digital systems.</li> <li>A collaborative mindset and the ability to work across departments and projects.</li> <li>An affinity with the automotive industry; knowledge of BMW Group products is considered a strong asset.</li> </ul> <p> </p> <p><strong>What do we offer?</strong></p> <p>At BMW Group Belux you will not only work for a strong brand, but also in an environment that breathes premium - from our products to our people.</p> <ul> <li>An international working environment with a clear vision of innovation and sustainability;</li> <li>A warm corporate culture where initiative and personal growth are encouraged;</li> <li>Extensive training and development opportunities;</li> <li>An attractive salary package with mobility solutions and a flexible cafeteria plan.<br/> </li> </ul> <p>Apply today and discover how you can make a difference at BMW Group Belux!</p> <p>Looking for purpose at work? One of BMW Group Belux’s entities (Alphabet Belgium) is recognized with EcoVadis Platinum for its sustainability!</p> <p><br/>At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. Learn more here: Experience our culture | BMW Group Careers. </p> </div> </div>