Associate Client Director

Company Description

Location: Bentonville, AR or Remote-US

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Job Description

The Associate Client Director is responsible for creating and growing client relationships, understanding unique client priorities and identifying which NIQ solutions are best aligned, and delivering on the client’s strategic initiatives. This position will be closely connected with business development and the revenue management process and will manage a team of 4+ client management professionals. 

You’re the first to recognize a client need, then turn it into a client solution. You are flexible and easily adapt to a dynamic work environment. You confidently manage data, and you care about the people behind every number. In fact, you’re a person who feels energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself.  You are creative in leveraging existing data sources to answer tough client questions.  You are comfortable explaining complex topics to people with varying levels of experience/understanding. You understand that your success is based upon your clients’ success.  

 

Responsibilities 

• Drive improved relationships by instilling trust with key client contacts across all client teams, increase client penetration, and improve awareness of NielsenIQ products and services to drive revenue sales growth 
• Build collaborative relationships with cross-functional NielsenIQ Client Business Partners, Client Teams, and Practice Areas across all NielsenIQ teams (POS, Panel, Innovation/BASES, Analytics, Technology, Retail, Consumer Insights, Spectra, Connect Partners, Big Data, etc.)  
• Drives results with clients by understanding strategic business priorities and opportunities for engagement, identifying potential revenue opportunities with customers, and handing off to Sales Leaders to enable them to achieve sales goals 
• Work collaboratively with clients to identify and deliver analytical insights that translate into actionable strategies and tactics to improve performance and deliver value against our products 
• Drive high customer satisfaction and willingness to recommend NielsenIQ to others in the industry by utilizing NIQ resources and ensuring team accountability to timely, high-quality work  
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations 
• Drive strategic, client-focused, and action-oriented thought leadership leveraging NIQ tools and assets 
• Plans and aligns work for the team by making quality decisions about priority and ownership of tasks 
• Effectively communicates with key stakeholders to grow trusted partnerships through clear explanation that leads to thorough understanding of a message or action plan 

Qualifications

• 5-10+ years of experience in the CPG industry and/or related sales, category management, market research/analytics space, including POS/Panel data  
• Prior experience with NielsenIQ (or similar) solutions required  
• 2+ years of experience managing a team 
• Experience working with a CPG or retailer, specifically in roles related to customer or shopper insights, primary research, category management, and/or retail marketing 
• Strong consultative client skills and innovative problem-solving skills  
• Polished, persuasive communication skills with experience in presenting data analysis to stakeholders and decision-makers 
• Strong analytical aptitude and proficiency in a range of software and digital tech 
• Proven experience in successfully leading complex client relationships  
• Proven track record of building client engagement  
• Experience building relationship and consensus with clients  
• Proven track record in market research and project management  

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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