Customer Support Specialist - Dutch speaker

At Ageras, we are redefining how entrepreneurs—freelancers, self-employed professionals, and SMEs—manage their banking and administrative tasks. Through seamless tools and innovative accounting & banking solutions, we help them focus on what matters most: growing their businesses.

Our vision is to become the best friend of every small entrepreneur across Europe. 💚

Over the years, Ageras has grown through the merging of top European FinTechs like Shine (🇫🇷), Kontist (🇩🇪), Tellow (🇳🇱), and more. Today, we’re a team of nearly 500 people working together from Paris, Amsterdam, Copenhagen, and Berlin.

👀 Customer Support at Ageras

Our Support team is the front line of the Ageras experience, making sure our users receive fast, empathetic, and insightful help whenever they need it. We’re a tight-knit and supportive crew working out of our Amsterdam office - collaborating daily and supporting each other to ensure we deliver exceptional value to our customers.

We’re now looking for a Customer Support Specialist in Amsterdam to join us full-time and to take on a vital role in supporting our Dutch customers, especially on the accounting questions.

📋 Your Role as a Customer Support Specialist

You’ll be the trusted point of contact for entrepreneurs, freelancers, and bookkeepers who use our platform, ensuring their experience with Ageras is smooth, productive, and even delightful. From resolving questions to guiding users through onboarding and supporting their bookkeeping needs - you’ll play a major part in building lasting relationships and operational excellence.

You will be responsible for:

• Providing support via email, chat, and phone to entrepreneurs, bookkeepers, and small businesses - always with a personal, thoughtful touch even during busy times.
• Assisting with income tax preparation and banking/accounting queries.
• Supporting customer onboarding and helping users update financial information and navigate bookkeeping tasks.
• Turning negative customer experiences into positive outcomes through proactive outreach and smart problem-solving.
• Writing Help Center content and contributing to an ever-improving knowledge base.
• Managing and replying to customer reviews across platforms and gathering insights to improve the product.
• Prioritize incoming requests, optimize communication channels, and ensure smooth coordination with internal teams to enhance service efficiency
• Investigate banking and accounting cases, identify solutions, escalate technical issues or bug reports, and ensure clear and accurate guidance for customers
  

📍 Job located in Amsterdam, with possibility of two remote working days per week

🔎 About You

You’re someone who enjoys solving problems, helping others succeed, and growing your own expertise along the way. You have a genuine passion for customer care, a knack for organization, and thrive in dynamic environments.

• You have 2+ years in a customer-facing role (support, sales, etc.), ideally in a SaaS or tech-driven environment., and having an experience or knowledge in bookkeeping is a plus.
• You are a native Dutch speaker and communicate clearly and confidently in English.
• You are genuinely customer-focused — empathetic, solution-oriented, and service-driven.
• You are a true team player who collaborates easily and values feedback.
• You are comfortable with tools like Slack, Notion, and Intercom — and curious to explore new ones.
• You are reliable, organized, and stay composed under pressure.
• You are proactive, eager to learn and grow — and you enjoy improving processes and turning customer feedback into action.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.

🚀 What You’ll Achieve

• In 3 months:
  You’ll be confidently handling chat and phone support and navigating internal systems with minimal assistance.

• In 6 months:
  You’ll manage both chat and phone support independently and offer guidance on bookkeeping basics.

• In 1 year:
  You’ll onboard new "Complete" users and provide advanced assistance to our most loyal customers.