Usability Expert for Global MS Dynamic 365 CE Implementation

If you are a magician in creating the best customer experience within standardized CRM systems such as D365 with all the limitations and possibilities such a system provides, then you may very well be the new colleague we are looking for.

 

As D365 CE is a standard solution with a wide range of configuration options, we expect that ~80% of your time will be define great UX/UI within the  standard application and that ~20% of the solution we will need to build off-standard flows, where you will need to apply your wider XU/UI competencies to define “green field” UX/UI. Hence UI experience is a solid part of your capabilities and interests.

 

Keep reading to know the importance of your job and how big an impact you have.

 

Our situation and focus

Demant develops and produces cutting-edge, high-quality hearing aids. In the retail division is the ‘Hearing Care IT’, which you will be part of. We provide +10.000 clinical employees with IT solutions that enable them to provide great customer experience every day.

 

Within the next 6-8 years we expect to have doubled the size of our frontline employees through acquisitions and organic grow. Based on the customer’s and user’s needs, we want to transform business needs into global scalable solutions delivering strong business impact.

 

We are therefore currently streamlining our entire value chain and replacing current solutions. More than 100 applications will be replaced during the next 6-8 years, and we will be implementing new CRM, ERP and supporting audiology solutions in +20 markets.

 

This year’s focus is building a global template and hereafter onboarding our markets, clinics and back-offices services to the new platform.

 

As part of our newly established program, you will be the Usability Expert on the new global Dynamics 365 CE solution, lead UX/UI across the Program, while having a base in one of the scrum teams.

Newly created job

We see great value in building digital usability capabilities in our organization, as we value a customer centric mindset and have created this new position for this purpose.

 

Your focus will be end2end user-journeys, usability, accessibility, employee branding, customer centricity etc.

 

You will:

• Define and govern a set of standardized digital design components to unify the navigation and user experiences – approximately 80% within standardized applications and 20% for designing off-standard flows, accommodating for market uniqueness.
• Facilitate workshops, making wireframes, clickable prototypes and final designs prior to development, as well as conducting user feedback loops to validate the solution.

 

From day one you will be engaged in the program, and together with our thorough on-boarding plan we will ensure that you land smoothly in the job.

 

The job is onsite in Smørum, just outside Copenhagen, with possibility to work from home a couple of days a week.

We expect a maximum of 15 travel days per year. Travel will most often be together with colleagues. For us work is not “just work”; we like to explore and do social activities together while traveling.

 

As the Program and onboarding of markets to the new platform, will extend over several years, indicating that your professional journey and opportunities will continue to progress. We encourage you to develop your career. If you wish, you can enhance your skills, pursue more specialized paths, or perhaps take on a new role. Of course, it all depends on timing as well. But as you may sense, we would like to keep you in Demant for as long as possible.

 

 

Part of the global team ‘Customer Engagement’ (CE)

You will be part of ‘CE’ in ‘Hearing Care IT’. We are a diverse team of Business Analyst