Senior Manager National Systems Training

Job Summary

The Field Force Effectiveness team at Otsuka America Pharmaceutical, Inc. plays a highly visible role in optimizing the performance of the sales and marketing efforts, for the field sales teams.  As a result, Systems Training plays a key role in ensuring that the sales force understands how to effectively utilize our technology to enhance customer interactions, optimize selling opportunities and provide insight on our business processes that support our business.    

The Senior Manager of National Systems Training work with the field sales teams to design, develop and deliver new hire systems tech training on our InGenius (CRM System), ORION (Field Reporting) and Business Planning system across all brands.  The role is also responsible or continual training on system enhancements and capabilities for the organization.  In addition, the role will require system training content updates and cross collaboration between systems owners and multiple departments such as compliance, operations, IT, sales leadership, and marketing partners. 

The Senior Manager of National Systems Training will report to the Director, of Marketing and Sales Technologies and partner closely Training & Development & Home Office functions.  In addition, the role will work with our internal Field Force Effectiveness points to identify user experience improvements and capabilities that better support a seamless customer interaction in the field. 

Core Responsibilities:

• New Hire system training CRM, Field Reporting and Business Planning across all commercial sales teams
• Responsible for developing and updating training materials and curriculum to reflect system enhancements
• Provide ongoing training on system enhancements to support the field sales teams
• Coordinate with Field Training and Development teams on New Hire Training content and agenda
• Identify key user experience insights and ongoing system training opportunities collected from field ride observations
• Incorporate business processes education in training sessions to support Otsuka’s ways of working
• Work closely with the Field Force Effectiveness team to identify user experience improvements
• Partner with system owners to design training content to support enhancements and new capabilities
• Develop pull through strategies to support ongoing system and business process learnings for the field.  Such as Specialty Attestation, Customer Affiliations, Precall and Post Call Planning, Field Reporting Insights etc.     
• Work closely with cross-functional teams and stakeholders to define training needs and requirements

Qualifications:

Required

• Bachelor’s degree: MBA or other related graduate degree preferred
• Ability to communicate technical information in a way that is easy to understand for the field and effectively identify key selling opportunities
• Strong command of CRM, Field Reporting and Business Planning systems and the ability to train on them
• Previous experience in a Region or Ecosystem point role that supports training and coaching field team members
• Ability to work in an ambiguous environment undergoing transformation
• Excellent communication, collaboration, facilitation, and presentation skills
• Possess a growth mindset that is open to development & coaching and willing to challenge the statue quo 
• Proven track record for consistently meeting or exceeding performance goals
• Understands and articulates healthcare compliance, legal and regulatory landscape
• Technical acumen and understanding the backend systems
• Experience selecting and managing training vendors
• Abilify to create content in PowerPoint or other tools

Preferred

• Previous experience in a field leadership or coaching role that supports business acumen development of the sales team members
• Experience as a training in the pharmaceutical industry
• Understanding of principles of instructional design and adult learning theory
• Experience with putting material through the Promotional, Regulatory and Compliance Review Process  

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all leve