Sr. Distribution Ops Lead - North America
Bose CorporationAbout the role
At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.
Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.
Job Description
Title: Sr. North America Distribution Operations Lead
Role Purpose
Lead day-to-day North America distribution operations execution across DCs and 3PLs, ensuring reliable service, cost discipline, and operational stability for retail, DTC, and professional channels.
We are seeking a senior operations lead with deep forward logistics and distribution experience to oversee end-to-end North America distribution operations.
This role is responsible for managing and directing our third-party logistics (3PL) partners to ensure consistent, on-time, and cost-effective fulfillment across all channels. The ideal candidate brings strong operational rigor, a hands-on operator mindset, and a proven ability to hold external partners accountable while scaling reliable distribution performance across a complex North American network.
Scope & Scale
- Revenue supported: $1–2B NA
- Distribution spend influenced: $40–50M
- Network: 1–3 DCs (3PL-heavy)
- Channels: B2B, e-commerce
- Team: Indirect (via 3PLs)
Key Responsibilities
1. Distribution Operations Execution (Core)
- Own daily DC operations performance: receiving, storage, pick/pack/ship
- Deliver OTIF, order cycle time, throughput, and accuracy
- Manage 3PL partners to SLAs, KPIs, and cost commitments
- Ensure operational readiness for peaks, launches, and promotions
- If product doesn’t ship correctly and on time, this role owns it.
2. Cost & Productivity Control
- Manage warehousing & DC ops costs against plan
- Drive labor productivity, utilization, and cost per unit
- Eliminate waste: re-handling, poor slotting, split shipments
- Partner with Transportation on outbound execution discipline
- This role protects margin through operational rigor.
3. Network Stability & Capacity
- Monitor capacity vs demand and escalate risks early
- Support network changes: volume shifts, new SKUs, DC adds/exits
- Execute automation, layout, and process improvements
- Maintain operational continuity during disruptions
4. DTC & Channel Fulfillment
- Execute channel-appropriate service levels
- Support premium customer experience without uncontrolled cost
- Work with Commercial, CX, a
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