Healthyhorns Desktop Support Specialist

Job Posting Title:

Healthyhorns Desktop Support Specialist

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Hiring Department:

Health and Well-being

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

To Be Determined at Offer

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Earliest Start Date:

Ongoing

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

Counseling and Mental Health Center (CMHC) is an accredited on-campus mental health facility dedicated to supporting the well-being of UT Austin students. CMHC offers a range of services, including assessment and referral, group and individual counseling, psychiatry and well-being services.

University Health Services (UHS) is an accredited on-campus medical facility dedicated to addressing the various healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.

The Longhorn Wellness Center (LWC) is the health promotion unit servicing University Health Services and Counseling and Mental Health Center. Staff focuses on educating students about priority college health issues by hosting workshops and events, creating new tools, and collaborating with the campus community to enhance overall well-being.

Based in the philosophy that all students should be assured equal access and opportunity, Disability and Access (D&A) works to eliminate physical, instructional and attitudinal barriers by providing reasonable accommodations and fostering awareness within the University community. To learn more about Disability and Access, please visit https://disability.utexas.edu/.

The Disability Cultural Center (DCC) supports disability community and education for disabled students, faculty, staff and alumni and all members of the University community. The first of its kind in Texas, the DCC works to create and sustain a sense of belonging for disabled people who study, teach and work at UT. In collaboration with campus partners, the DCC strives to create a community where disability is respected and valued as an important part of our campus community, and accessibility is built into the structure and design of all aspects of campus life. To learn more about the Disability Cultural Center, please visit https://dcc.disability.utexas.edu/.

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

• 100% employer-paid basic medical coverage

• Retirement contributions

• Paid vacation and sick time

• Paid holidays

Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.

Purpose

We are seeking a skilled, customer‑focused IT professional to join our team as either a Desktop Support Specialist or Senior Desktop Support Specialist, depending on the experience and qualifications of the selected candidate. This role provides hands‑on technical support, contributes to system maintenance, and plays a key part in ensuring a reliable and positive technology experience for departmental users.

Candidates with foundational experience in desktop support are encouraged to apply for the Desktop Support Specialist level, while those with advanced expertise, leadership in training/onboarding, and strong documentation skills may be considered for the Senior level.

Responsibilities

User Support & System Maintenance

• Provide prompt, courteous support through the central help line and IT ticketing system.

• Install, configure, and maintain hardware and software following established standards.

• Research technical issues, identify solutions, and escalate or recommend improvements to ADHITS.

• Partner with the Syst