Sr Manager, Document Control

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.  

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. 

Job Description

Your Career

Palo Alto Networks is seeking an experienced and highly motivated Senior Manager for Document Control to join the Technical Operations team.  The candidate should thrive in a highly collaborative environment that values results with a very fast paced turn around. This individual will be responsible for managing the document control team for the advancement, administration and continuous improvement of the Arena PLM system in support of Engineering and Operations. The candidate will establish and improve best practice in process creation, document release, change order analysis and reporting. This position will report to the Director, Component Engineering in Technical Operations.

Your Impact

• Foster Process Automation - Spearhead the integration of automation tools and technologies to streamline document control processes, significantly reducing ECO/MCO/DCO turnaround times from days to hours in some cases
• Enhance Operational Efficiency - Lead initiatives focused on accelerating change order processing by identifying and implementing state-of-the-art methods to optimize workflows, improve data accuracy, and minimize manual intervention
• Drive Problem-Solving - Utilize strong problem-solving skills to dissect complex issues, design innovative solutions, and continuously refine change management processes, ensuring the department operates at peak efficiency
• Responsible for writing, managing, and establishing the change management processes for Engineering Change Orders (ECO), Manufacturing Change Orders (MCO), Document Change Orders (DCO), Deviations (DEV), in support of new product releases and sustaining product activities
• Maintain item master, parts library, multi-level Bills of Materials (BOM) structure, part documentations in the Arena PLM system
• Partner with cross functional teams to support the continuous improvement of Change Control and Document Control processes for development and production items
• Monitor, maintain, and improve the use of Arena PLM system for process efficiency, documenting, CM activities and tasks
• Guide the Document Control Analysts with continuous learning, fine-tuning change management processes, administration of PLM system settings and license management
• Manage and support ad hoc internal requests, projects, and initiatives
• Act as an advocate and align with our company’s core values - Disruption, Integrity, Inclusion, Collaboration, Execution and WW Ops culture

Qualifications

Your Experience

• 5+ years of direct experience in document administration in a hi-tech environment
• Extensive knowledge of Arena PLM system and/or an equivalent PLM tool
• Experience with system administration tasks such as updating and maintaining the workspace settings, testing updates, UI testing, and implementation
• Extensive experience supporting engin