Human Resources Officer (HR Operations - Visa Services) - HRD

Work for the IMF. Work for the World.

Under the general supervision of the HR Operations Section Chief, the HR Officer oversees service delivery and operational support for visa and immigration services. The role ensures timely, accurate, and high‑quality processing; consistent application of relevant policies; effective personal information management; and efficient day‑to‑day operations. This position contributes directly to the overall efficiency and effectiveness of the department. 

The HR Officer leads the ongoing work of the Visa Team and the General Services Team, provides direction, and works closely with key partners and stakeholders across CSF, FIN, HRD, ITD, and other departments. The role operates in a fast‑paced, dynamic, and evolving environment, managing a high volume of work while ensuring Key Performance Indicators (KPIs) are met, appropriate quality assurance and controls are in place, and a strong culture of customer service, accountability, and continuous improvement is maintained. 
 

Major Duties and Responsibilities 

The HR Officer is responsible for maintaining strong subject‑matter expertise across the service areas outlined below and delivers timely, accurate, and high‑quality HR services in a fast‑paced and often high‑stakes environment. The scope of responsibilities includes: 

In the area of visa and immigration matters: 

• Administer the G‑4 and G‑5 visa programs, including employment authorization documents (EADs), special immigrant certificates, diplomatic notes, Department of State correspondence, and visa‑related support to overseas offices. 

• Monitor and assess developments in the host country’s visa and immigration landscape, including regulatory, policy, and operational changes, and proactively identify risks and implications for IMF staff, dependents, and operations. 

• Serve as a liaison with host country government authorities (e.g., diplomatic missions and relevant immigration offices), maintaining strong working relationships to support timely visa issuance, renewals, and exception handling. 

• Oversee relationships with external visa and immigration service providers, ensuring clear service expectations, strong performance management, and adherence to contractual and service‑level standards. 

• Ensure compliance with Fund and U.S. regulatory requirements for new employees by implementing effective controls and processes. Collaborate with departmental HR teams, recruitment, policy units, and external providers to resolve complex and time‑sensitive visa cases. 

• Liaise closely with LEG and other i