Director - Acceptance Risk, Trust & Safety Management

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Join our Ecosystem Risk Programs (ERP) team as the Director of Program Management. We're a Global Risk function dedicated to safeguarding the security and integrity of the payment ecosystem from illegal and fraudulent activities. This role is pivotal in shaping strategy, design, and deployment of risk programs, adapting them as the payment and threat landscapes evolve. The position requires a collaborative leader with presence who can work with internal and external stakeholders to develop these programs, ensuring they align with Visa's business strategy and its growth across Visa Commercial, Money Movement Solutions, and Value Added Services. You'll change policies, programs, narratives, and tools to tackle emerging risks, drive projects and ensure their timely operationalization.

Be a part of our mission to shape the future of secure payments.

Essential Functions

• Lead the design and operationalization of risk program transformations to enhance the security and integrity of the payment ecosystem.
• Drive robust program lifecycle management through program effectiveness assessments, strong collaboration and strategic medium-term planning.
• Craft compelling narratives and create robust communication collateral that effectively position our risk programs in the market, highlighting their unique features, benefits, and the value they bring.
• Maintain and enhance key risk programs, including the Visa Integrity Risk Program (VIRP), Fraud and Dispute Risk Programs as well as Visa’s Global Acquirer Risk Standards.
• Develop and execute project plans, perform critical path risk analyses, and ensure timely delivery of programs.
• Meet KRI goals by designing and implementing scalable solutions, from problem scoping to solution implementation.
• Collaborate with cross-functional teams to drive projects that advance security and integrity.
• Work with Legal for regulatory landscape scanning and drive required program updates.
• Engage regularly with regional risk teams for consistent program execution and enhancement feedback.
• Develop and support training deployment, implement governance, and contribute to program MIS and reporting.
• Collaborate with relevant stakeholders to develop an engagement and communications strategy with advocacy groups related to Integrity Risk Programs.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic qualifications:

• 10 or more years of work experience with a Bachelor’s degree or at least 8 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD); or a minimum of 3 years of work experience with a PhD
• 8+ years experience in the Trust and Safety space and/or has dealt with Fraud related issues involving merchants, acquirers, third parties, or networks.

Preferred qualifications:

• 12 or more years of experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD); PhD with 6+ years of experience
• 8+ years of experience in Risk Management and/or Trust and Safety focused on management of Ecosystem Risks
• Industry Knowledge: Strong understanding of Visa Rules, Risk Programs, Acquiring, and transactional processes.
• Solution Architect: Ability to connect disparate elements and design comprehensive solutions that require cross-stakeholder deployment and buy-in.
• Strategic Thinker: Apply strategic thinking and superior problem-solving skills in trust, safety, and security.
• Narrative Strategist: Strong ability to c