Assistant Site Manager - Interior Express

Description

The Interior Express Manager that will manage the interior express detailing function in our FlexServe Model in Pleasant Grove. The interior express manager is responsible for ensuring we are operational and constantly customer focused. This manager will be accountable for all aspects of the interior express operation, including managing to a budget, scheduling, hiring and coaching employees.

Duties And Responsibilities:

• Responsible for leading the day-to-day operation of the interior express detail function, team members, and communicating with other leaders in the company.
• Lead, manage, and hold express detailing employees accountable.
• Manages the level of performance of the express detail, identifying and facilitating opportunities to increase productivity and efficiency.
• Develop great customer relationships and address customer concerns, questions, and needs.
• Own and manage express detail employee training, scheduling, and labor costs.
• Ensure that safety and security are emphasized, practiced, and periodically reviewed.
• Enforce company policies and procedures and communicate changes.
• Lead the recruitment, onboarding, discipline, and dismissal processes.
• Conduct performance reviews, and build a positive and rewarding culture as you exhibit extreme ownership and set the tone for your site.
• Coach, motivate, and train new and existing employees.
• Maintain excellent conveyor and express detail area appearance.
• Ensure that the site is operating properly by monitoring the quality of the detailing, addressing areas for improvement, and resolving wash issues.
• Complete basic equipment maintenance including regularly scheduled maintenance to ensure machinery is in proper working order.
• Perform administrative duties including paperwork, inventory, and documentation.
• Meet and exceed established volume, revenue, and profitability goals.
• Attract, recruit, develop and retain employees.
• Complete daily, weekly, and monthly checklist on building, lot, and equipment.
• Performs other related duties as assigned.

Requirements

• 2 years customer service experience required.
• 3 years experience as a manager or equivalent demonstrated leadership ability required.
• Excellent verbal and written communication skills
• Ability to act with integrity, professionalism, and confidentiality
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Polite, approachable, and friendly demeanor
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Basic mechanic knowledge is preferred