Assistant Manager Customer Logistics

Requisition 38388: B3 Assistant Manager Customer Logistics 

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

Note for Safety-Sensitive Positions: Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:

• FRA Drug and Alcohol Screen
• Medical Screening
• Background Check

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

 

 

Primary Purpose

• Serves on a support team for the Manager Customer Service and assists in all exception management customer cases
• Collaborates with all groups within the Customer Operations department to provide high quality customer experience, support the commercial and operating strategies, and gain competitive advantage through technology-led proactive customer engagement, and efficient terminal, equipment, and specialized services

 

 

Principal Duties  

• Handling of customer requests across the Norfolk Southern system
• Works with the customer and rail terminals to address and fix any billing issues to ensure expedient movement of customer’s freight.

• Ensures that all service-related issues are resolved promptly.
• Ensure customer program policies.
• Use internal software to generate reports.
• Proactively works to prevent shipments from being delayed.
• Champions the use of self-service tools.
• Develops value-added and trusting relationships with team, peers, coworkers, vendors, and stakeholders.
• Provides support for customer accounts and sets the standards for best practices to ensure consistent execution.

 

Job Related Experience

Minimum Level:  1 year; Preferred Level:  3+ 

 

Education:
Preferred Level:  Bachelor’s Degree (BS, MBA)
 

 

Technical Skills/Knowledge:

• Knowledge of customers, network and operation, waybills, and navigation of systems
• Understanding NS key metrics that define our success<