Manager ACT II MHPRR Outpatient Team $5000 retention bonus

This position is eligible for $5,000 retention bonus.

Job Summary:

The Providence Center Manager ACT II MHPRR Outpatient Team oversees the daily operations of the Assertive Community Treatment (ACT II) team within The Providence Center’s Certified Community Behavioral Health Clinic (CCBHC) model. Individuals served by the ACT II team have complex Serious and Persistent Mental Illness (SPMI), reside in an MHPRR (Mental Health Psychiatric Rehabilitative Residences) and benefit from a coordinated, multidisciplinary approach to care. This level of service is designed for individuals who may not require the ACT I (High Intensity) level of support but would benefit from ongoing team-based collaboration to assist with treatment, rehabilitation, and community integration. The primary work in this role is to coordinate CCBHC services with the MHPRR population, in their residential environment.

The Manager is responsible for supervising the ACT II team, ensuring fidelity to ACT standards, and maintaining service intensity consistent with program expectations. This includes overseeing day-to-day operations, providing clinical leadership, and performing direct service duties when applicable. The Manager develops and sustains a continuum of care that promotes recovery, diverts consumers from hospitalization when clinically appropriate, supports timely step-down services for those transitioning from inpatient care, and coordinates appropriate consumer services with Emergency Services and community partners.

Duties and Responsibilities:

Supervise the daily operations of the team.

Ensure team adheres to evidence-based ACT model of care.

Coordinate consumer care; oversee consumer admissions to and discharge from the hospital and the admissions of consumers to the team.

Conduct regular supervision meetings with staff and maintain records of the meetings per BHDDH requirements.

Provide leadership to staff regarding training, risk management, day-to-day matters, etc.

Facilitate an environment that supports staff participation and encourages self-direction and team building.

Facilitate treatment planning meetings for the development, review and implementation of person-centered, recovery-oriented treatment plans, in a timely manner. Work with Residential Group Home staff and internal providers on treatment goals.

Ensure that confidentiality and the highest standards of ethics are maintained by staff when treating consumers, in accordance with Center policy and legal requirements.

Ensure the staffs’ quality and timely completion of Health Information Services (HIS) and other required documentation.

Perform administrative functions in a timely manner and in accordance with Center policies, interviewing prospective employees, disciplining staff, completing performance evaluations, oversight of petty cash, etc.

Develop staff schedules to assure on-call and adequate coverage to meet consumer needs.

Maintain billable hour targets and caseload statistics. Ensure staff compliance with standard.

Provide orientation and training to new staff.

Assist with ongoing training and staff development.