Field Customer Care Specialist

Responsive recruiter Benefits:

• 401(k)
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

About the RoleThe Field Customer Care Specialist is a front-line, in-the-field position that combines strong people skills with hands-on job documentation. You will meet customers onsite, guide them through the early stages of restoration, and gather the photos and information needed for the estimating team.This role is perfect for someone who is outgoing, confident, organized, and energized by face-to-face interaction. You enjoy a fast-paced day, can juggle multiple priorities, and respond quickly to time-sensitive situations while staying organized. If you enjoy talking with people and staying on the move, you’ll thrive in this position. If you prefer minimal customer interaction, this role is not for you.  
What You’ll Do

• Serve as the primary onsite contact for customers early in the restoration process
• Conduct field visits to assess damage and scope work needed
• Communicate clearly with homeowners and set expectations
• Take detailed photos, measurements, and notes
• Upload documentation for Desk Estimators to write estimates
• Build trust through professionalism, empathy, and follow-through
• Provide updates so customers always know what to expect
• Document all site conditions and customer interactions accurately
• Coordinate with Estimators, Project Managers, and office staff
• Proactively identify concerns and help resolve issues early
• Represent Paul Davis with a positive, professional presence

Who You Are

• Naturally outgoing and comfortable interacting with customers
• Confident asking questions and explaining next steps
• Detail-oriented with photos, notes, and documentation
• Organized, dependable, and strong with follow-up
• Clear communicator (verbal and written)
• Comfortable working independently in the field
• Motivated by helping people during stressful situations

Qualifications

• Customer service, construction, and Insurance restoration (field experience preferred)
• Comfortable scoping damage and using mobile technology
• Strong attention to detail and ability to follow processes
• Tech-savvy with mobile apps and documentation tools
• Valid driver’s license and ability to travel locally
• Professional appearance and demeanor

Why Paul Davis

• Purpose-driven work helping people recover after property damage
• Fast-paced, team-oriented environment
• Strong processes and team support
• Growth opportunities within a respected national brand

If you enjoy being in the field, connecting with people, and keeping projects moving — apply today. Compensation: $50,000.00 - $75,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

 

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

 

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

 

Our Mission:

To provide opportunities for great people to deliver Best in Class results