Customer Preservation Agent

Overview

Customer Presveration Agent 

Carrollton, TX (In-Office)

 

 

The Customer Preservation Agent is responsible for using their customer service and negotiation skills to work with title loan customers facing payment difficulties and assist customers in redeeming their vehicles when account status is post charge off. Whether it’s accepting payments over the phone or setting up a payment plan, our Redemption Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we’ll provide you with the training, tools, and resources you’ll need to succeed.

Responsibilities

• Conduct calls to account holders to negotiate payment arrangements on charge off accounts and redeem their vehicles within set guidelines.
• Receive calls from customers whose accounts are in a recovery status to answer payment questions or make payment arrangements.
• Record transactions and customer interactions with accuracy and detail.
• Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.

Qualifications

• Minimum one year of direct to customer problem solving service role
• Excellent interpersonal, verbal, and written communication skills
• Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to type 40+ wpm
• Proficiency in Microsoft Office Suite
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard
• Bachelor’s Degree
• Bilingual English/Spanish
• Background in price negotiations for product or service
• Retail store management background

What We Offer

Our Benefits Include* 

• A comprehensive new hire training program designed to help set you up for success 
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development 
• Professional Development and Mentor Programs plus Ongoing Training Resources 
• Multiple coverage levels for Medical, Dental, & Vision 
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more  
• Traditional 401(k) and Roth 401(k) with Company match 
• Options for Flexible Spending Accounts and Health Savings Accounts 
• Basic and AD&D Life Insurance  
• Optional pet insurance 
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance  
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment) 
• Performance-based career advancement 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.  

 

Our Commitment to Diversity, Inclusion & Belonging 

Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential. 

Our Workplace Awards and Recognition 

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023. 

 

About Us 

 

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and